Cafe X

These things serve a “hot” beverage at basically room temperature. I’ve had 3 hot lattes from the SFO location, each is about room temperature if not slightly less. Since it’s just a robotic arm, there isn’t any way to return it. You just lose your money. It just serves one cold “hot” latte after another for weeks on end.

The machine at SFO will gladly take your money but will not make you a coffee. The app is so over designed/stylized that it’s beyond useless. When asked to verify my phone number a code was never sent. There are no instructions on how to troubleshoot so you’re stuck sending an email into the void. The whole business seems to be a scam. Save your money and go elsewhere.

Can’t login, after inputting the verification code it just spins and does nothing

After purchasing a drink at one of the locations, I was sent a free drink code to my e-mail. I downloaded the app and entered the code, which seemed to work. I assumed it would just be added to a rewards bank like how any other rewards/loyalty apps work. After exiting to look around the rest of the app, I wasn’t able to re-locate that free drink reward, and when I try to re-enter the code, the app says it’s already been used. I feel gypped into downloading the app!

Was loyal to cafeX and I got a lot of my co workers to like her too. I would go see her at least twice a day and I always left with a smile. & just when I was falling for her, she changed. She doesn’t offer packs anymore. Now she’s acting like a basic barista telling me I can’t see her without paying double what I used to. Sorry cafeX, but I think it’s time we saw other people.

Easy, to use, great coffee every time and what a fun experience. I use the Bush Street, San Francisco location but I really hope that they create more locations soon!

Unless there is a human near by that provides support I don’t recommended using the machine. I ordered a matcha latte at the machine on the mall and it gave me a near empty cup with some matcha in it, not even half full, maybe it ran out of milk? Idk It’s a shame cause it did taste good.

I’m a huge fan of CafeX. I’m exclusively having my meetings here now. Great coffee, quick, and a brings a huge smile for people who haven’t seen it before. Great work team!

It works. Placed order, entered code at terminal, picked up mocha, gave robot the finger. Then I deleted the app. I believe these sorts of automations disregard the negative impact on society. I envision the investor pitch: Everyone goes to cafes! We capture demand and eliminate margins with robots! Exit strategy involving starbucks, convenience, apps, unicorns... at no point does the thought of human interaction or economic impact of jobless baristas enter the fray. Until we face these serious philosophical and economic issues I vote for the humans. Also, the mocha was a tad too sweet.

Please don’t create apps that require log in. I want to see the menu, and experience your app before I decide to create an account. I am now using Cafe X for coffee on my way to work. It is convenient to place the order on the go and have it waiting.