Capital Bikeshare

I was charged extra $15 dollars on the next day without any explanation. I bought a day pass, used the bike for less than 4 hours. I made sure that I followed the instructions when dropping back the bike. I contacted the customer service. They replied vaguely. After I replied and asked for investigation nobody replied any more. Horrible experience. My advice ... Do not use this App if you do not want to be charged again.

Transit info built into the app was a great way to navigate the city. It’s gone now, so I’m deducting a star. Otherwise, the app works great and I enjoy using it.

The app works fine in some ways. But getting help through it is next to impossible.

For the last few days the app sends an sms every time a ride ends, despite sms being disabled in the notifications setting of the app. Now I have to manually block every CaBi phone number

I have never used a worse one. The most terrible app in history 🙂‍↔️

Sine an update a month or 2 ago the public transit on the app is no longer an option

The app used to show helpful transit info (buses, metro), but that info disappeared about a week or two ago.

I came to DC, saw these bikes parked outside a walmart and tried using one after downloading the app. I unlocked the bike through the app, but it did not get unlocked at the station and remained stuck. I contacted the customer support, he said he was sorry the station didn’t work. I should try another one. I tried again with another bike, once again it remained stuck. I told the customer service again. He said he was sorry and i should contact customer service again for refund of the charged amount. 24 hours later, i was charged 50 dollars (25 each for both the failed rides, it treated as if i rode the bike for 24 hours). I contacted the customer support twice again and they both said they will contact me with the right team. It’s been more that 2 days and no one contacted me. They don’t care for their customers. They don’t care if their bikes don’t work. Terrible. Would not recommend to anyone. Better take local transport, it’s much cheaper and efficient and you wont have to waste your precious time , energy and money.

The docking station where I left my bike when I was finished riding was broken and I was charged $49 instead of $4-$6 like everyone else I was with.

We got the day pass our 4th day in DC. So easy! Unlimited rides all day. We rode to Georgetown and then parked the bikes and walked around. Got a new set of bikes and rode the bike path along the Potomac River. Parked the bikes. Had lunch. Got 2 more bikes and rode by the Lincoln and Jefferson memorials and back over toward the National mall. All the rides were included in the $8 price (for each) and there are bike stations and bike paths all over! Really fun day!