CapMetro

QR tag doesn’t scan the vast majority of the time. Pretty pathetic. It’s not new technology or anything.

What’s the point of loading money to the digital card and still having to pay for my passes separately? At the moment I have $16 on the virtual card but I have no clue on how to use them, I have also bought two separate day passes which they apear on the purchase history/ active passes but when I try to scan the QR code shows I have no fund/passes. I have emailed customer service, and still waiting on a response.

Austin is a tech hub and your app stinks. I can’t easily update payment methods and the interface is not easy to use.

All they want is to store your credit card. Can’t even get a schedule in the app.

This app is horrible, I have been through weeks of rebounding charges through its virtual card system which I basically have to call to have removed from my card just to have card block issues which I am prescribed the embarrassment of explaining my situation to a bus driver just to board. Apps like this shouldn’t be allowed to continue in a professional world, I still haven’t seen a proper accounting sheet that reflects my charges/errors and feel robbed still. Deleting this app immediately and suspecting it of fraud. No thank you.

The old way of buying tickets was way simpler / less confusing.

I really need a tutorial, the app is confused. why my pass is “inactive” and can’t scan in the bus

The bus arrive times are very off.They should have it sinked with the bus that is on route.

Why change something that isn’t broken? Now we have to make a name for each bus card? This app is confusing and I miss the old one. Now I have two apps called CapMetro. Yup; that sounds about right 🤦🏻‍♂️

Difficult to use. Able to load funds but not to access pass. Asked driver and they simply did not have time to assist so they waved us on.