Cardinal Bikeshare

I’ve tried to use the bikes and the apps multiple times and every time we run into issues. The app is so glitchy. The bikes don’t work 9/10 times. And when they do work, they’re janky and very poor quality. Just recently took one and the electric bike part didn’t work so look out for that because that made a huge difference.

Horrible app and service. The app constantly glitches, freezes, and crashes. The bikes are in terrible condition, and the app function to report an issue crashes after about 5 seconds of use, making it impossible to report any problems. I have an annual unlimited membership, so I unfortunately sometime rely on these bikes… occasionally the system will fail to register that I’ve returned my previous bike, and I’ll be locked out of undocking a new one, leaving me stranded. Calling customer service is a hassle too. The app function to call directly adds zeros in front of the phone number, so that doesn’t work… the email customer service function in the app doesn’t work because it crashes. The company won’t send me a fob to use the bikes without my phone because their fob machine is broken. I also find it frustrating that unlimited membership holders are restricted to 1 bike, meaning I can’t rent bikes for friends on a per-per-use basis. Such a trash app and company.

They take your money and then they shutdown for maintenance in the spring when it’s the best bike weather

Visiting Raleigh for a few days and was excited to explore by bike, but the app refused to work. Entered my personal info but the app kept returning an “Error, try again later.” Disappointed.

Terrible app and terrible bikes. Not enough docking stations and if you don’t return the bikes within 30 minutes they charge you .18 cents per minute. Impossible to actually use these bikes to go anywhere other than just riding around in a circle in the parking lot. Would never use again.

Biggest money stealing waste of time. Spent the first 15 minutes of our “bike ride” jumping through the hoops of signing up for the up. After all that the bikes weren’t even charged so we didn’t get to ride after all! So I’m out $6.44 but thinking maybe I’ll give it a whirl another day. Then I wake up the next day to a $25 hold charge on my account. The only bright spot in this process was being able to reach customer service rather easily and getting refunded all of the charges AND canceling my account. Fingers crossed till it actually hits my bank account though. Lesson learned.

The app doesn’t auto fill and it it won’t even scan your credit card or allow you to use PayPal or Apple Pay. It should be stated clearly to check to make sure the bike is fully charged before you even begin the process. After entering the code on the bicycle it doesn’t tell you the reason why it’s not unlocking the bike but then we figured out it’s because the bike wasn’t charged. So we didn’t get to ride but we were still charged the two hour rental rate and the next day we had a $25 hold charge. Fortunately when we called customer service the representative was friendly and helpful and refunded our money without question however an experience we were really looking forward to turned out to be a tedious waste of time!

Rented a bike, the rental glitched and the electric motor didn’t work, couldn’t fix the rental in the app and no one answered the phone. Do not use

I don’t leave too many reviews, but this app is a nightmare to use. Not at all intuitive. Even the graphics aren’t laid out properly, making it impossible to read my options.

I have to call customer service every time in order to unlock a bike (which does work but is annoying) and no one has ever been able to resolve my app issues.