CardPointe

Login process has extra unnecessary steps. Not related to security. Please update so there is no Google sign-in steps and emailing codes from a familiar device. User interface is very friendly.

The login is truly inconvenient. Last version was much better !

I can’t use the card reader anymore. I have to punch in each customer’s CC number and info every single transaction. Such a waste of time!! Also, this 2 step authentication system every single day is ridiculous! Looking into a new CC merchant!

I have been using them for a number of years all has been good until this last update. You can no longer use fingerprint ID or Face ID as another reviewer stated you have to login your user ID password then wait for a verification. In this case calling the office getting the verification, then going back into the app to take money, this is ridiculous. I tried calling customer support after being on hold for 45 minutes trying to explain the problem they hung up on me. Apparently they have no customer support. I am now looking for a different merchant account provider.

We loved the app & Everything was working fine with the app until this last update. We get logged out and then they want to send us an email every time. We run a tow business & can’t have our guys having to log in and try to retrieve an email eveytime the app decides to log them out. Not all of them have access from their devices to check the email accosiated with their account while in the field. Some actions such as a finger print, Face ID DO NOT work any longer as well. Please fix this ASAP!

I had an issue with the app and I can not get anyone to help me. I called customer support and after being on hold for 2 hours they hung up on me. This is absolutely ridiculous!

Does not support Face ID anymore so takes longer to log on to run customer payment when out in the field working

When I first signed up with this company I had a real persons ph#. I could understand this real person. The dialect was like mine. Today it’s terrible. Keep looking for a card provider.

Not good for company

Horrific over seas customer service center. Extremely high processing costs. Do yourself and your biz a favor and get quick books instead. I wish I didn’t wast the time and money on them. They are nothing but a headache and hours on the phone sharing your personal info with people who can barely articulate a name or address. Yea. I totally trust them with my company’s financial credentials..