启正电气

Making better for our life!

Constantly has had our fan as “offline” for over a year and I’m just sick of it

Switched isp and now I cannot get my fans to new network. This is literally absurd how un-user friendly this is. Why on earth wouldn’t this be a basic and easy to find feature, what happens if I sell my home?

The fan and appp work good for only 1 person in a household. If you have more than 1 person, like a spouse or kids, only one person can use at a time. You would think that they would product test the app to figure out how a normal family would use this product. I am now stuck with these fans since I already installed them, do yourself a favor and buy a different smart fan and save yourself the hassle.

Please add Siri to the list of third party accessories. I’d like to be able to use Siri for the ceiling fan functions please.

Adding new devices could be easier. I really wish there was an iOS widget to put my smart ceiling fan controls on my Home Screen. But the basics are all there including adding it to Siri.

The new app disconnected my device and I cannot get it connected again. No help feature in the app

Sign in page does not work. Verified user name and password and the app does not move forward in the sign-in process. Now I cannot access my fan controls. Please fix. Edit/Update: Found a solution, press forgot password and change it. The App then allows you to sign and view your products.

I have had trouble off and on with my Carro Smart Fan connecting to my WiFi. Several weeks ago it disconnected and will not connect back to my WiFi. Every other WiFi device in my house is connected. The gateway for the WiFi is in the same room as the fan! I would not recommend this fan or the app. It looks like a waste of money. I have reached out to customer service and have not received a response.

Won’t let me sign in. User info is correct. Delete and redownload didn’t fix. Please fix.