CashPro

Hello, I have a German iPhone with the German App Store. My business is in the US and as well my business bank account at Bank of America. Unfortunately, I cannot download the banking App for Bank of America, as it seems that the app is only available from the US. Can you please make the banking app of Bank of America available in the German App Store? Best, Julian

Love this app. Very intuitive and easy to use

Very user friendly, easily accessible, and great for someone who isn’t super tech-savvy!

Super user-friendly even if you are not very tech-savvy!

Unable to use biometrics since last update

Truly as bad as it can get. Virtually nothing in this app works, ever. That’s not an exaggeration. -the login process is a nightmare. The credentials that work on the desktop version are sometimes different than the mobile version. If you use the QR login on your mobile to log into desktop, it logs you out of mobile simultaneously. -the mobile token process is absolutely impossible to set up. You’ll need to get a physical (like mailed to you) token in order to move money. -the app locks users out for too many attempts, but it’s impossible to unlock a user, even as an admin. I’m sure there is technically a way, if six people and your dog push a button the exact same time or something, but there is no practical way. -when you reach out to support for help via the embedded chat, the chat kicks an error about 2 minutes in, even mid conversation. So getting actual help is impossible. It just says “chat error”. Naturally, the next agent has no context from the previous transcript because why bother. -the notification section is quick to give pressing updates such as “we changed our name from cashpro to cashpro plus”, but doesn’t notify users when something important happens - say, requesting wire approval, or anything a customer might actually care about. It’s so poorly thought out at every single step, with no regard to user experience. We’re moving our corporate account out of Bank of America in large part of this application. Everybody at our company hates it.

Takes too long to take the photos and trying to figure out what the balance is. Also doesn’t read money orders

Priceless platform allowing you to perform all your key business needs anywhere, all the time!

Super user friendly delivering one user experience globally - no matter where in the world you access it from.

Super accessible, easy to use. Can access anywhere!