Chargefox: EV Charging Network

I got free charging with my new EV purchase, unfortunately it’s with Chargefox and it won’t charge. May as well just give me a discount instead of the non-existent free charging

Twice I have tried to use charge fox and it never works. The first time it took me 3-4 goes and swapping stations to finally getting it work. Support was good and refund the money for being difficult. Today the station didn’t work again after three goes. I rang support and this lady was just difficult would cut me off and refuse to let me talk. I gave up and left.

On my trip up the north coast I encountered 2 stations with faults. At one that I tried for 30 minutes to try and charge, I called support and was told that the station had had a fault for several months but wasn’t indicated in the app. Very frustrating.

Loved this economical charger. Most new charging stations are getting too expensive. Please support APPLE PAY in the app for payments.

I need larger text to read my iPhone. I have the text size set to medium. But this app does not scale and buttons are off the screen making it unusable.

For value for money this is the most economical ev fast charger network Though it lacks high speeds at most places but the speeds that are given it operates at those speeds at all times eg 50kw chargers will be delivering more then 49 kWh and constantly whereas others which claim speeds upto 150-350 at a price which is expensive then gasoline car per litre only deliver upto 60-70kwh at most for extra 5 mins which isn’t fair at most time from personal experience Hopefully you guys keep innovating and keep providing this value for service

Chargefox has more chargers than all the others, app is easy to use, customer support is great! I’ve tried the rest and easily the best, constantly updating with new features as well.

App clearly displays certain charging stations are free to users with a subscription, but then charges are applied to your account. Chargefox claims that only some of the bays indicated as free are actually free! So their UI is either terrible at best or deceptive at worst. To make matters worse, the bays they claim are actually part of the subscription are incompatible with the OEM supplied vehicle equipment. What is the point of having a subscription that includes bays you can’t use!? Customer service incapable of comprehending why a misleading or deceptive app is unacceptable and refused to refund charge.

The app is good and has regular updates. Just wish they allowed plug and charge as a function and Apple Pay as a payment feature.

Most ChargeFox chargers don’t work most of the time. They keep pushing out uptime stats that are clearly bs to anyone with experience trying to use their network. The only response you ever get from support is “we don’t own the chargers and have let the owner know”. In some cases chargers still showing on their network have been broken for MORE THAN A YEAR. Why still show them? Clearly they will never be fixed. You also get the same bs “We don’t own the chargers” response to chargers that are owned by NRMA who own ChargeFox. It’s just gaslighting of the highest order.