Charly Cares | Babysitting App

I’ve used Charly Cares for several years since I was desperate when I first moved to Amsterdam as an expat to try to find babysitters. In the last year or so the “angels” on this app have been very unreliable - I had a stretch at one point where 60% canceled last minute! How incredibly stressful as a parent! Today I had an “angel” cancel 2.5 hours before the booking and I’ve officially had it with this app and cancelled my membership. I’ve found babysitters in my neighborhood that are way more reliable and actually show up. I no longer find value in a Charly Cares membership.

This app is so badly designed. Just click around and try to connect with a sitter and you will understand the frustration too.

Would like a filter for language spoken

Seriously, you guys need to improve your product management team. The app crashes often, so does the website. The naming conventions aren’t consistent... some times it shows a 12 hour clock with AM/PM sometimes a 24-hour clock...and then sometimes it spells out “half past” a certain hour! It’s unreal! If the sitters weren’t so great, you would have lost a client long ago. Please improve the experience!

New to Amsterdam, love this app! We have had great experience so far with our sitters. I highly recommend it.

I normally don’t write reviews but have to after seeing only one for this app. We are expat parents in Amsterdam and LOVE this app and the service. We have used different angels and have completed 20+ bookings. The profiles and reviews make it easy to find trustworthy sitters. And anytime we’ve had any issue, the staff have been proactive in emailing and calling - even initiating communication when they thought we may need some help. What’s more, nearly every parents’ group in Amsterdam has great reviews and recommendations.

We hade a babysitter “Angel” from this app that stole from us. She went in to our master bathroom when our baby was asleep, stole a serum and used other products that she by accident misplaced. We told the people who are running the app and the response from their side is that because we don’t have proof they are letting her stay on their platform and work as an “Angel”. We feel horrible having trusted them and leaving our baby with a person who is capable to stealing. And we are extremely disappointed and surprised that the same girl is still working in the same company. What else have people reported to these people but because there is no evidence they girls are still working for them?! To all parents, please be careful using this.

Ik ben 13 maar kan niet inloggen als oppasser?! En ik heb mijn goede telefoonnummer gegeven en zegd dat hij niet word herkend! Ja logisch ik ben namelijk nieuw?!

This app hasn’t been working in years now…. The screen of the app gets bigger then my Iphone screen, so I can’t tap certain things. And every now and then the bar on the bottem changes to the bar that parents see instead of sitters?? I can select “favorites” aka sitters I’d like to book. But I ám a sitter… fix this please. I have been a loyal Charly’s Angel for 7 years now. But otherwhise I’ll find another company :(

The parents want to underpay you and the app encourages you to lower your rate to get jobs instead of understanding that workers deserve to be well compensated. The addition of pet sitting onto the jobsboard has made the user experience worse. Avoid and choose another platform to work from.