Chelsea Piers Fitness Members

Please give the user the option to choose the start page. The Check in page displays a QR code at full brightness regardless of the time of day and it will burn your eyes out. People use their phones in the dark and open the app to book classes. We don’t need to see the QR code every launch.

The app doesn’t update the club schedule unless you force it to quit and reopen. So when booking a class the # of people on the wait list is wrong if you had the schedule open recently. It changes the brightness of my phone if I just open it to look at the schedule. Somehow I’ve booked into recurring classes and have no idea how to change that.

Chelsea Piers Fitness as a gym is fantastic, but the app is horrific and stuck in the late 00’s. If they spent as much time on their app as they did on their locations, this app would be one of the better gym apps. Hire a new app developer or outsource the job to a more qualified third-party developer. You do a great job addressing all of your members needs, but this app is a need that appears to be overlooked. It’s 2023, please invest some money to rebuild the app from the ground up.

The club is amazing with an incredible team.

For the past week, every time I try to open the app it quits immediately. I’ve tried deleting and redownloading 3x now. Please fix this!!

With the new software update for apple. The app doesn’t work.

The user experience of this app went so downhill. It wasn’t great before, but it’s terrible now. All navigation crammed into a side menu. The one good feature the app used to have is that it would use your location to send a push notification with your QR code when you were close to the gym. That’s gone now. Who designed and built this? And who at CPF leadership thought it was acceptable to ship? For how much money I pay for a monthly subscription, I’d expect much better.

Opening the app maxes out your phones brightness and then it STAYS that way and you have to manually reset your phones brightness, needs to be fixed. App has some loading issues and needs better filtering and search options

This makes it super easy to search for classes and filter between days, clubs, types, etc.

Can’t filter schedule by a particular class Not a fan of the “improvements” the gym has been making. Most of it is just change for changes sake … without actually making things better.