GrowthCommunity

Disappointed. Can’t see how many points are awarded each transaction. There’s are 2 separate accounts. One with Wellsfargo the other with choice hotel. Customer service not that great. I will delete this account.

I showed up a day early and of course the hotel is going to play stupid. Ended up costing an extra 340$ for one night. Scam, thanks for taking all the spending money I had for my girls before I got paid. Did a lot of damage. Thanks

I had stayed at a hotel for an extended stay while my mother was ill and eventually passed away the hotel manager kicked us out for smoking even after an officer came and said it was definitely not our room I called choice to complain and they said all they could do was help with another reservation they couldn’t do anything about the service why have the app

Trying to reset password or send email for username. Constant “unexpected error occurred” so I have no choice but to waste time calling the 800 number to resolve this.

Dev team can’t get the basics down, making this app unreliable and pretty much useless. Example: I’m trying to apply for their Mastercard to earn points. I click “learn more” and a blank page loads. Huh? Killed the app process, reopened, same deal. Yesterday it was a “server error” when trying to update my password. I rely on well developed apps to get through my day. This adds roadblocks and makes my life harder. Please test your app, take responsibility, and fix the very basics.

After several years I am giving up. Apart from the annoying bugs they never honor the promotions they push

After 10 years of being a loyal and exclusive customer to choice motels. I had someone hack into my choice rewards account and fraudulently use 8,000 of my points. After contacting choice they said I must have given my info to someone and they will not refund my points, the man was very rude and snotty to me. They lost my business and the business of my company fleet for one free room. After 10 years I deleted my account and removed the app from my phone. And my company is following suit. Just shameful

I have been a choice member for over 5 years and always felt like they treat there members right. Well today my son decided he wanted to buy me so points, he did . My points never showed up but the money was taking out his account. I call and was told the reason why my points never showed up on my account is because the points was not bought with my card instead my son card.I’m very disappointed in choice and this will be my last time spending any money with them.Choice if this is how you treat your diamond member I no longer want to be a member. I think I will try Wyndham.

Booked room for 3 months 4 nights a week and received zero points. It’s a scam. Prove me wrong choice 🤷‍♂️

These people are thieves. The check in date will change to the next month automatically. Then they won’t refund or change the date. They steal the money.