Chop Chop RVA

They took 1 1/2 hours to deliver my food and had rude, slow customer service over the phone. There are too many good delivery apps to suffer with this one. Run away.

This company has garbage service. Wanted to use them because they are locally owned, but they continue to disappoint. Food is always late and cold. Even have had calls from the owner guaranteeing our order to be warm and it wasnt. AVOID!

I can’t place my order because the cart reloads over and over. Got sent some coupon codes today but I can’t even enter them.

It was my first time using Chop Chop and I had a great experience! It came earlier than expected and the driver had great communication. Would highly recommend!

With the new updates and look to the app it really does it make it easier to navigate and use. Plus the emphasis on doing local Richmond small business, especially during these pandemic times have been awesome. Great app!

I cannot sign in or use the app at all. I go to the login screen and enter my info, it just sits there after a spinner flash. Only other option is “skip”, which lets me preview restaurants, great but I can not order because there’s no credit card on file because I’m not actually able to sign in. ALSO: the maximum of 8 character passwords is a joke. 64-256 is a reasonable range of max-lengths.

Every other service that does this can be used more efficiently and doesn’t add extra charges that you can’t be refunded. The customer service is maddeningly unhelpful when you try to contact them for support. Stay away from this app and use much better and other established services. This company is very ill-equipped to do customer service based work.

I downloaded the update and attempted to order some takeout on your app yesterday. But every time I went to the cart, a spinner popped up repeatedly, blocking me from completing the order. I tried all the normal troubleshooting methods...I even risked placing multiple orders by attempting to click the Submit button repeatedly, hoping I’d catch it during a millisecond when the spinner disappeared. Finally I just called the restaurant and placed the order manually. This morning I clicked repeatedly until I could finally get the cart to clear. Can’t use your business if I can’t actually complete my order!

Great delivery service! Estimated times are always longer than how long it actually takes to get the food. And I love supporting local!

I wasted 30 min trying to place an order. So many bugs along the way. Ultimately didn’t work and had to use door dash