CI Direct Trading

Since last app update Face ID not working. Always asking for password and sms code

The app has always been buggy. It would sporadically ask for password and 2FC codes even though TouchID/FaceID is enabled. After a recent update, biometrics login seemed to have stopped working altogether. The app’s order placement functionality is janky. I’m moving away from CI partly because its mobile experience is embarrassingly bad.

Login is such an essential functionality for a mobile app. But the app can’t get faceID to work properly! It always says faceID failed and then goes back to password AND text message code. So annoying!!

Need an upgrade big time !!

Since last update can’t use Face ID always asks for new code process . App can’t find info for stocks I have in my profile . No way to bulk clear messages . Stocks in my profile show updated time but their still not accurate.

Errors when trying to login. If actually do login, if I look up a quote for a stock, it gives more errors. Everything I try to do gives me an error. Used to work fine, what the heck happened?

App just updated and can’t log in on iPhone. Basically zero quality control on the app and website.

The older supported version of the app.. forces you to update to the newest version.

I agree with others than the app is OK at best. My biggest complaint is that one cannot do a currency exchange on the app. Frustrating and wishing for the old system.

Finally closed account for the past two years the software is unable to print out trad confirms or trasctions avoid this company always. Since I closed account they still will not forward trade confirms.