Cigna Care Connect

Such a stupid app. To recent new otp I should keep open my app and wait a minute, if I close it, timer stops counting. That’s sooo annoying I can’t open my previous claims and check or add new documents. User abuse

always incorrect password, even reset password didn’t work

Too bad, no matter how many times you reset the password and be very sure your input is correct, it tells you “incorrect password”, I can’t use it now

Unable to access the app couple of days as it keeps saying incorrect password no matter how many times you reset your password.

Can’t submit a claim as it keeps saying No benefit available. Even I want to submit an in-App query, there is a failure doing so - probably you guys are pretty ‘confident’ on your app usability as you didn’t receive any complaints.

when you receive an OTP and you put it in, it just keeps redirecting you to the login page. I can't even access the app

Can’t open pending claim

The app is so stupid. After input membership and first-time password, it requires an OTP sent to your email, but after I input the OTP immediately, it always say invalid OTP, and required me to tap resend a new OTP. I have tried it many times but still cannot login. No idea why the app is so stupid

Every login request requires a sms OTP, which is very annoying! Can you just request for Face ID instead? What a hassle

Cannot submit claim. The previous version even better than this new version.