Would change insurer just because of this app
Considering Cigna is one of the leading international insurer worldwide…. This is the worse app they could possibly come up with. It shuts every time I use it and I have to reopen and reprocess my claims approximately 10 times before I can get submit it… every time the app logs me out randomly. Cigna should be ashamed of this poor customer service. I’m addition to constant bugs, this app looks so bad and is not user friendly. It doesn’t give me all the infos I want. A 6 year old kid who learned to code on YouTube would do a better job.