Cincinnati Open

Does not keep up with scores or even matches. Last night Day 6, not even players were listed. Embarrassing for the venue.

The most important function of any tennis tournament app is to give you the live scores. The second most important function is the order of play (aka daily schedule). This app does neither. It hides access to the live scores, when you find it, the page proudly proclaims “all live scores” — only it does not include all live scores and it includes some (but not all) results. I have not yet been able to discover any order of play. Maybe by the 2025 tournament they will have a functioning and useful app? EDIT: Kudos — a day later and they’ve added front page access to Scores and Schedule. Thank you! It is amazing how that improves my experience of the app overall.

The fonts are tiny and difficult to read, and rather than having the matches all in one place the live ones are under “scores” and completed under “results”… sometimes. Sometimes they’re just not even there at all. Also, I have set all my favorite players for notifications, turned on notifications everywhere possible, and the only thing I have gotten notifications for are parking alerts which mean nothing to me because I am not there. This app is pretty much useless. I have an iPhone 13, there’s no reason it should not be working properly.

Can’t get by the location services without signing up. Won’t use the app.

Forcing location service usage is a dealbreaker. I’ve used the app for years, and now I’m deleting it.

Can’t see schedule for next day. Live scores don’t update. Order off play screen is blank half the time I click on it. You really need better developers. Wimbledon app was much much better.

This is one of the worst apps I’ve ever used. Navigation is difficult. It’s very hard to find out when and where matches are being playing at the venue. It doesn’t update properly. It sometimes won’t launch. Truly a terrible effort in providing an app for spectators and fans watching on TV.

Hard to See How an App Could Be More Useless! I could not access match schedules, results, draws. Nothing! I used the ATP/WTA app and had all the info I needed in near real time.

Can’t even keep the live scores and results working correctly during the actual tournament. Daily play match Oder will not load 8 out of 10 tries even when I’m at home

Digital ticketing is, in theory, a step forward because so many people have smart phones.No more having to mail paper tickets to friends when you can just transfer them digitally on your phone. Selling tickets is also a snap, which is nice, except my tickets sold 2 weeks ago and still haven't gotten paid. I received email notification that 3 sets of my tickets sold, but no email about the other two sets which my app says sold. So now I have no proof that I’m owed money. Transferring tix to friends, family, and even my husband, who is a co-owner of our tickets, is extremely frustrating. The recipient has to create a W&S account to even receive tickets, but after they click on the link from their text or email, no ticket appeared. After several tries and many hours of frustration, it appears that if they install the W&S app on their phone, the tickets will appear there. But that is nowhere in the instructions. If you are on site during the tournament, you lose access to some great features, including looking up scores, seeing court assignment, or even managing your tickets because there’s not enough network capacity. In years past, they used to give you a spreadsheet with the order of play that you could print out. That feature is missing this year.