Circle K Carwash

It didn’t wash anything and I scanned code

Paid for subscription for 3 months, wash never worked a single time. Just money laundering

When attempting to add a member the app tells me it is an invalid mobile number which is incorrect.

I’ve tried multiple occasions to add family members to our “family plan” and get an error message every time.

Over half of the car washes I try to go to are closed. Some of them have NEVER been open. The maps need updated or stores fined for not having car wash open

This is a very frustrating app. Circle K has a great program for car washing at a very reasonable price for family packages. However, I have not been able to use it once on this application and I’ve had the application for two months. Circle K has been very gracious about refunding, my monthly charges until the issue is resolved. But it never seems to be resolved. Whenever my husband or I go to the location and try to use our app, it tells us that the service location is not available… The car wash is not available. Although we can watch other cars drive through and get washed. We go inside of the location and they give us a code and we go through, but that is not what we’re paying for. we have a service that allows us two times a day per car. My cars have to be clean daily, this is an application/service that I would be using daily. And I’m not able to without a great deal of inconvenience. Plus, the employees at the location can only give me one car wash through the store when I walk in. This is not a guarantee because it is courtesy and at the stores discretion. Depending on who’s working is depending on if I get a car wash or not. I love the car wash. I love the package deal if only I could use it. I’m highly disappointed with the application.

Every few weeks it stops allowing washes. Says car wash is out of operation. Tr I’d deleting and reinstalling app to correct. Sometimes it works. Sometimes have to call tech support. Major inconvenience.

I have a pop up saying “Directions not Available” and it doesn’t show my location. Please fix this as I can’t use the any circle k car wash now

I bought the subscription and tried to use it at a nearby store. Keep in mind, this store was on the map and there are advertisements on their pumps promoting the circle k car wash subscription. However, when I tried to use the app to do a car wash, it kept directing me to a completely different store. It would not let me start the wash at my local store, it had the address to a random one and would not let me edit it. Keep in mind, in my settings my local store was selected so why would it assume I’m at a different store hundreds of miles away? Also, I had my location on, and when I clicked on my local store it even said I was there. I refreshed it multiple times, I even uninstalled and reinstalled the app, and I even powered off and on my phone but nothing. The app had no problem accepting my payment and charging me for the subscription, but I was not able to use it! I have not even used it once this is ridiculous!

I am experiencing an issue with the Circle K Carwash app. Despite having location services enabled for the app, it consistently detects the wrong location. The app incorrectly places me at 4711 Andrew Jackson Hermitage TN! while my actual location is 12712 Broadway at Kingsley TX, which is also set as my local store. Due to this error, I am unable to use my carwash subscription, as the app cannot communicate with the carwash machine at my actual location. Could someone please assist in resolving this issue? The customer support in the app is futile!