City Cabs (Edinburgh) Ltd

Pre-booked a taxi as expected it to be a busy time, booking was confirmed, but never showed up. I then phoned and spoke to an operator who confirmed they were still searching for a driver and I confirmed I still needed the taxi. About 10-15 minutes later, received a notification to say my booking was cancelled. Subsequently phoned back multiple times and eventually got through to be told no idea why cancelled but could book again. Complete waste of time so would avoid using them if possible.

Does what it needs to do for the most part, but will spam you with promotional notifications with no setting in the app to turn these off (contrary to Apple guidelines). Options are to delete the app or turn off notifications altogether. The former is more tempting.

App seems ok but Cab service is terrible.

Spams you with promotional notifications that discourage me from even having the app installed, let alone taking a taxi.

I hadn’t used the app in a while and was really impressed at how well it works now. I can literally book a taxi in just a few seconds, all the information is clear and well organised.

Pre-booked a cab for a 4am ride to the airport. Instead of actually pre-booking a cab, this app just started searching for the driver at 3:50. Needless to say, it didn’t find any. Absolutely useless, ended up calling an Uber.

If, as it asks when you set the account up. you give a credit card, on making a booking it charges the card and if the cab doesn’t arrive this charge is still there. They claim they’ll refund on complaint, but then ignore this. You can still use City Cabs without the app by making a phone booking, but the better way to avoid unauthorised charges from this firm is not to deal with them!

Be aware if you connect Apple Pay to the app you get charged twice - although one payment does get reversed it takes quite a few working days to do that. Also the only way of removing a payment type is to delete the app. As other reviewers have said, very counterintuitive. City cab drivers are always great, but the app is terrible. Also selecting wheelchair taxi doesn’t seem to get the message through to the drivers.

Another example of an update spoiling everything. Landing page stuck on last job instead of letting me book a new one. Not clear how to get rid of that screen and get on with it.

Used it twice now once very early morning and once at night. Got a can very quickly. Uber cancelled more than once. Better than Bolt and Uber in Edinburgh.