City Cars Glasgow

Ordered through the app to be collected at 17:30 for a work dinner at 18:00. Taxi didn’t turn up so I called at 17:45 and was told this was only an estimated pick up time - it doesn’t say this on the app. I was also told the taxi should be 15 mins. Called back at 18:00 and was told they were still trying to find me a taxi so I had to cancel it. Will not be using this company again.

Old app worked fine. New app doesn’t allow you to see where the taxi is, doesn’t allow you to easily cancel a taxi and keeps altering your location - the favourite locations function doesn’t work, it books the taxi for another address nearby despite clicking on one of your favourite locations as the pickup address.

I used this company regularly till I had a shocking customer service experience with an insulting and dishonest adviser (who should have been fired but I never chased it up) and driver who was threatening and completely unprofessional. The driver refused to let my mum out of a car, which it illegal, until payment had been verified, due to confusion over the booking. I reported the whole sorry mess to my credit card company who treated it as fraud and unacceptable behaviour and refunded me fully. It was a sad and unnecessary situation but I’d never use the company again as a result. I suggest that you avoid if you have the opportunity.

Piss poor app, piss poor drivers and piss poor customer service - nearly missed my train due to their lack of ability to run a silly car company

Used this company for years and I refuse to use any other company as they are absolutely amazing the telephonists are lovely and are very prompt and professional! Drivers and brilliant get you to where you need to be ! 10/10

Me and my family use this taxi company on a regular basis, usually via the app. It’s really good being able to track your driver and also get the car and driver details when you book. And more importantly the prices are the cheapest in Glasgow compared to many others I have used in the past! 5 stars for service, app and value.

Easy to use and staff are incredibly friendly. Top notch!

I was having a few issues with the old app but the update is great! Allows me to track my driver, add different payment methods and I can see all the drivers details. Would night recommend to anyone looking for a reliable taxi service within Glasgow!

Absolutely love this taxi company & the new app is brilliant... I hate talking on the phone so I am so glad that I can use the app. I have mobility issues and every single driver I’ve had have always helped me getting in/out of the taxi. City cars 10/10!

Use this app to get to work in the morning. Works great and I know exactly how long my car will be and where it is. Always a nice driver and a clean car. Highly recommend 👍🏻