City Utilities – My Account

Good job

Always right on top of it. You guys are the best!!

A new neighbor gave the wrong house number to open her account. It has been ridiculous how much of the burden to fix this is left to me. I didn’t know until she came over saying she’d paid my utilities when in fact they were about to be shut down. I’ve never been late and am a good customer. There needs to be a password to access someone else’s house.

It’s taken them 3 months to figure out my auto pay. They of course take no blame.. what choice do you have? They are the ONLY utility company. DONT USE AUTOPAY!!! They will mess it up, charge you fees and point the finger at you

The app is pretty clunky. The main reason for the one star is that the prompting to review made the app crash.

I have been with this company for 2 yrs now. I love their amazing online service where I see everything I need to see & all questions answered when I need their help. I love the ease of using the app. I love fact auto pay option. This makes my life easier having one less bill to deal with . I am notified by email when they will be deducting my pay & amount. Also City Utilities message me & others when the power is out. Thank you City Utilities , you are the Best !!!

Had some trouble filling my credit card to make my payment,rather than that I’m ok,once went through the rest was easygoing,got my email inmediatly. Thank you👍

Just created an account tonight can’t pay my bill thru the app I just downloaded to my device

I am ready to pay my bill when it’s due. For some reason all notifications are silent up until I get a letter with notice of intent to disconnect. I hate that the city wasted a stamp. A text or Something. I have the CU app. Where’s the notification just to remind me. Ultimately it is my responsibility. But a way to notify me would have saved the city a stamp.

Pretty easy to use except EVERY time, it blocks the correct “State” entry (even when chosen from the list the app provides) saying “please enter a valid State”. It takes two or three repeated steps before it somehow then accepts it and I can move on with my life.