city’super E-Shop

It’s not an e-shop but an e-catalogue.

Probably the worst grocery delivery service I’ve used in HK so far. Not only the actual delivery date is one day later than the selected one, but also a few items missing. There is nowhere inside the app to report error or appeal refund. Disappointed as how the whole fulfilment and customer service turned out tobe by this premier supermarket brand.

disappointed with the delivery arrangement only okay to select the date and no period to choose unlike the shop delivery services .

搵貨load左好耐，之後一比錢就彈APP🤦🏻‍♀️

Their online web store has more products than the app

They just charged an incorrect amount when some items are out of stock. If you have purchased anything from city’super, please check your credit card bill.

I have spent at least one hour on this app, this is so frustrating because it takes forever to load.After 10 items you have to wait until it loads and it just takes forever. Also, I did not realise that there was a delivery available icon in the bottom of an item and once I picked out all my items which was 29 items, out of 29 items 1 was available for delivery. And since we’re in a pandemic we cannot go outside, so this is so disrespectful and a waste of time tonight even have these items delivered.

User interface is friendly. Response is fast. Categories are clear