Clan at home

After having this for a few days I’m giving up on it. The instructions for use are impossible to follow. Easy to set up though & very clear screen but not much good if you can’t view the shots back!

Previous version very reliable but from update to version 2.1.8 encountering network errors attempting to connect over 5G, connection via wi-fi works.

I liked these security cameras when I first bought them, but quickly realised that the app is very annoying to use and the cameras themselves are very buggy. The timeline feature in the app is very fiddly - scrolling to a playback recorded late in the day will take a lot of swiping, even if you decrease the scale of the timeline bar. Before you actually reach the desired time, the playback will usually crash showing an error message so you have to close the app and start again. I also have frequent chunks of time missing from video recordings (often many missing periods overnight, amounting to several hours each day of no visibility), which is pretty unhelpful for a security camera. The cameras have killed several of my SD cards. After formatting the new cards in the camera for first use, they were corrupted and no longer useable. This has happened many times. The cameras are very temperamental to set up. When it works, the process is very easy, but they often need to be reset and that may involve hours, if not days, of going round in circles trying to get the QR code to scan. They only work with wifi routers set to 2.4ghz, not 5ghz. Can they not be updated to work with both?! I’m a member of the dedicated ‘Part of the clan’ Facebook group for these cameras, which is basically a page featuring hundreds of other people complaining and having problems with these products without any sort of useful technical support response from the manufacturer. Overall, I would recommend steering well clear of these products and the app. I wish I’d realised their flaws sooner before investing in more cameras.

Utter rubbish

If you’ve bought a camera using this system, send it back. It doesn’t work reliably, setup is a massive pain & if you own more than one home, the whole thing becomes almost impossible.

Have been very please with the app and Time2 cameras, however using it on Apple ipad now seems not to operate correctly on current update and very frustrating if it can’t be corrected will have to change complete system and bin Clan and camera system. Just not good enough.

Please update app to support iOS 16 as my screen rotation no longer works

Great if you just want to view in real time but absolutely useless if you want to be able to record and look back at anything! The app loads and then constantly crashes. On top of that every time you try to view a camera live it restarts the camera so you have to wait for it to reload! I would look into getting cameras with different software cos this is crap!

After update ios16.2 my rotation screen stop working

The best portable camera for capturing birds and unwanted creatures in my garden. Clarity is brilliant , easy to install and no monthly subscriptions to download free ‘ Clam App ‘ Will definitely buy again .Thank you Richard Mack