Clearwater Digital Branch

I just wish the Touch ID would work. It doesn’t.

This works great on iphone. Have used for around a year. Do all mobile check deposits and pay bills with this. Don’t use Face ID

The app only exists so they can say they have an app. The mobile deposit is completely unfunctional and, as such, an unintentional lie by Clearwater: They are unable to offer mobile deposit. Don’t join this bank for either of these reasons.

Can this be fixed ? I had to try to deposit a check 4 times right now. Not the first time either. Many times with issues. If you call to complain they say well just reboot it !!!!$ what ? A pain to do especially with facial recognition Oh and suddenly after using the app if you don’t state “for mobile deposit CCU “ they won’t process the check. Even though you check the box indicating “for mobile deposit” SERIOUSLY? For YEARS never had a issue. NOW in addition to checking the box. I have to write it out?? ridiculous

Clearwater needs to seriously invest in designing a new mobile app. This one is riddled with bugs, the most annoying of which forgets I’m using my personal device and wipes my saved login credentials and FaceID preferences. This happens at least once a week and I need to “register” a new personal device each time. It’s incredibly annoying and slows me down.

Just had an update and now I’m not able to open the app. It crashes before it can get to the main screen

Hate the app, I’m sorry to say “hate” but really? This is modern times get with it Clearwater! Make a fresh and better looking app for us to enjoy. I have to go into this app at least 5-10 times today and it’s just a horrible experience. Take some profits and hire a mobile programmer to update this thing. Seriously!

The mobile experience with my favorite credit union just keeps getting worse! On top of being the most clunky, out-of-date banking app, now the ability to register a device to use faceID is completely broken. No matter how many times I go through the steps to register my phone, the app can’t remember. Please start over, scrap this app, start from scratch and build a simple elegant app worthy of the quality of the credit union!

This app is so horrible I’m about to change banks since they probably won’t fix it. Can no longer use Face ID. Remember me function no longer works. Extremely inconvenient

I used to not have any problems with the app, but I don’t know what has happened within the last month or two, but this app has completely fallen apart and become such a pain to use. The app just acts like a shortcut to a webpage that never wants to remember you or your name or anything associated with you. Having to constantly be putting in information every time I want to look at a statement is incredibly tedious.