Cleo for Families

Constantly having a message saying the app is updating. Tried to uninstall and reinstall, didn’t work. Every time I need to screenshot the issue to customer service, really ? Poor experience it is a shame when you need support. Very frustrating.

The content and support this app offers is fantastic. It really is next level. The issue is the app itself. 1. Every time I open the app a get a screen stating ‘Cleo is updating’ EVERYTIME! This is infuriating and not aligned with a premium app experience. This loading page can stay on the screen more than a minute, then the impetus to use the app is lost. 2. When writing a message in the apps message platform, if you navigate away from the app of check some information in a different platform, the carefully written message is lost. 3. Links shared by the Cleo team do not open requiring the html address to be copied to a web browser. You then cannot navigate away from the page or explore other pages and have to return to the app and follow the process again. The actual support I have received through the app is fantastic and the poor rating is only for the function and usability of the app.

Sound not working in the app where there are videos please fix this …

New organisation of app makes it hard to find stuff. Can’t update profile when life circumstances change. Not the greatest app

The app has suddenly stopped working as I can no longer login. I add my login information only for it to refresh back to the home page, rather than logging me in. Would appreciate an update so that I can use the app. Thanks!

Poor user design means no notifications of messages with your Cleo guide and the app doesn’t provide enough new daily content to extent checking daily. Users likely to miss messages from their guide. I was surprised and disappointed not to hear from my guide only to see she had messaged, in fact ten minutes after I had.

Please add sign up and login success rate as a kpi, I think you’ll find it broken. I get logged out for no reason and then put in this endless loop where it asks me to login or sign up, I select login, enter credentials and I’m back at the first screen being asked to sign up or login

When it comes to reading resources, I’m not going to be only using my phone. Cleo needs better web and desktop support, it’s silly that I can only read messages on the website but not anything else

So so bad. Can’t login because it puts me in an endless loop so I made a new account but I can’t get past adding children because it keeps pushing me back a page for no reason. Literally can’t use it. I’m not sure if it’s the fact I’m on an iPhone 15

The app keeps crashing. Much of the information is hard to navigate and I frequently end up going to other apps to check for what I need to know. The videos need to use better microphone so the audio doesn’t have hissing noise.