CleverPet

Fun device for our dog but no longer able to use app to change the WiFi network which makes it useless now that we’ve moved. Please update the app so it works with the latest iOS!

CleverPet are great if you can get the app and the software to work. I’ve been through customer service several times and has been pretty mediocre helping out.

The developers have stopped supporting this app, yet started a new company where they take your money (FluentPet). While my hardware still works fine, as many others have noted, there is no way to connect it to the wifi network due to iOS updates. So now my dog literally lies next it it whimpering while pressing the buttons. Shame on the developers. Fix your existing products before changing your name and grifting more money from your users.

My dog loves using clever pet and plays with it frequently throughout the day! I was sad when i could not get it to reconnect to a new Wi-Fi, however following the software update and thanks to step by step instructions by Brian ( who was very patient and kind despite my lack of technical skills), it up and running through the different levels. Brian took the time to show me how to troubleshoot should there be any issues in the future.

Software doesn’t work. It took forever to get the support to write me back, all they said was to reset the machine and that the new version fixes the connectivity issue, but it certainly does not. They wouldn’t respond after that. A shame, since I have been rooting for this company since their original Kickstarter.

The app is useless. As a result I cannot get my hub to connect to the wifi

What’s taking so long to fix the app? I got this as a gift from an aunt and now both aunt and dog is sad they can’t use it. Also the hardware jammed up often when we were just putting in regular dog food.

My dog absolutely loved his CleverPet, and made it through all the challenges. Unfortunately the CleverPet has been in offline mode for a long time now, and I’m not able to reconnect it through the app. I though it was an issue with my WiFi, but having read some of the recent reviews, it sounds like I’m not the only one having this issue. CleverPet, please fix the app and make the device usable again!

This app doesn’t even do updates! I see where you are supposed to be able to “go back” if you want your dog to repeat the prior challenge, my app has no such feature!! I have also had many issues with the unit itself and my last question sent to them was over a week ago, still no response!! This is why when they asked if I would be interested in purchasing their new model coming out I replied NO!! Don’t waste your money!

Product was great when it worked. The app has always been a bit rough, but as of last April it no longer works with an iOS device that doesn’t have a home button. Support has said as of 6 months ago an update was due in two weeks. Last time I checked this summer they told me to buy additional parts to make it work (and that an update was still about 2 weeks away then too. Lol). Umm no. The support person, Vlad, is great — but the company is one to stay away from.