CloudTalk Go

I am using the app in combination with HubSpot. Great if you don’t have your Laptop at place

The app is easy to use and set up. Notification works well and most of the calls go through in the first go. Extremely easy to set up and use. It just works and does what it promises. Easy to integrate with CRMs (even when we are using Zoho). It has all the features that you'll need in a solution like this - call recording, call logging, listening into calls, call tagging. Customer support is super fast and responsive. They almost every time can solve your issues. We are working in Emerging markets, where VoIp services are extremely difficult to get. With the help of their call masking functionality, we can use local numbers. This is not available with all the vendors and CloudTalk is the only few that does it with ease.

Unfortunately, the implementation is not super good. If you are in a phone call via the Iphone and get a Cloudtalk call, it sometimes automatically hung up. About 80% of the time you can not answer the calls directly, as soon as you answer, you hear nothing, in most cases it helps to turn speakers on and off, then you can talk to customers on the phone. I have an Iphone 14Pro, so it's not my device. What is also annoying is that the app consistently tries to put the calls through. Even if you deactivate mobile internet for cloudtalk in the settings, you get a notification about the calls that interrupts everything. I would like to see a DO NOT DISTURB button! + Support is amazing + price is fair + easy to add numbers and more importantly change between them

We use Cloudtalk in our real estate company to get in contact with our clients. The software and also the app works very well and is easy to use. I can highly recommend it to everybody who needs to do regular calls. Also you can connect it to your CRM like PIPEDRIVE and from your contacts there you can do calls with only one click.

The app worked quite well with a few bugs here and there for a while but now I can’t make any phone calls from the iOS app anymore. I’ve contacted the customer service over a week ago and they still couldn’t fix the problem. For me CloudTalk is way too unreliable to use like this.

Since implementing Cloud Talk, our team's productivity has skyrocketed. Call centers are notorious for being stat-heavy environments, and Cloud Talk's detailed analytics have been a revelation. We can pinpoint peak call times, identify which agents are exceeding expectations, and even track specific customer sentiment based on call recordings. This data has allowed us to optimize our scheduling, reward top performers, and tailor our approach to better serve our customer base. The learning curve for CloudTalk was minimal, which was crucial for our team. We were up and running in a matter of days, and the intuitive interface makes daily tasks a breeze. Plus, the cost savings have been significant. CloudTalk eliminated the need for multiple communication platforms, streamlining our operations and saving us a significant amount on monthly fees. Overall, CloudTalk has been a strategic win for our business. Data-driven insights, user-friendly interface, and cost efficiency - it's the trifecta for any call center looking to improve performance.

Cloudtalk has become essential for managing my business calls. The app’s interface is clean, intuitive, and user friendly. It is easy to navigate, and I was able to get up and running without any hassle. It also has a robust range of features such as call recording for keeping track of important conversations. Calls are consistently clear with no drops. Overall it has been great for streamlining and organizing my calls.

CloudTalk is simple, straightforward, and user-friendly to use. The pricing is good for our needs. If you need extra built in services, I would suggest looking into something else.

I use CloudTalk's VOIP service as our primary corporate phone. It works great for the small international startup with extensive travel habits. They made it easy to add a number almost in any country (subject to local regulation). Customer service is responsive and efficient.

The phone doesn’t ring when called. Notifications for texts don’t work. Auto capitalization like every other text app non-existent. Save your money and go elsewhere.