CODE app

The app is becoming unusable, despite the good deals CODE has struck with leading restaurants and hospitality brands in the UK. No ability to filter beyond the most cursory of filters, with the app regularly crashing. Quite awkward to be waiting for the app to finally work after making a maitre’d wait 20 minutes for the discount code in a Michelin place. Please fix the bugs! Nightkey is far more usable.

Big shame as its a great idea just too frustrating to use as it useless at searching for anything. Hoping code sorts this as I hear lots of people deciding to not bother as the app is so rubbish.

Good app, £40 has gone up compared to much cheaper previous renewal. Need to enable location at restaurants to use. Could do with better search function, categories to filter by cuisines, need to book in advance or walk in would improve

I was so happy to discover the app from my manager and once I downloaded I realise I cannot login with any of my emails ! So disappointed ! 💔

This app is absolutely brilliant - the discounts are fantastic but what really sets it apart is the level of customer service. Every time I’ve contacted the team, they’ve come back to me quickly and not just during the 9-5 which is so refreshing. You feel like a valued member of the community which is what we all want! The discounts you get for some of the top restaurants are unbeatable and perfect for those who work in hospitality and don’t often get to treat yourself! Amazing stuff and I’d recommend to anyone in the industry

Why the app became so expensive?? From 11£ to 50£, that’s crazy!

Love the app - just a bit annoying you have to sign in so regularly. Sometimes it will ask you to sign in twice within 30 mins. Can touch ID be implemented??

Hi, I got a simple e-mail and I’m trying to register in the app but is keeping saying that my email is not valid. Don’t understand why.

Creating a way that people who usually work long hours in a fairly low paid industry can affordably experience and learn about food and hospitality is a really amazing concept which will help our industry improve. It would be nice, though, if it were possible to narrow down the search results (for example by cuisine or price), as it’s difficult to sort through an ever increasing list of restaurants.

To preface this message the Code App is an app used by people in the service industry to enjoy dining at wonderful restaurants across London with a discount. I work in the restaurant industry and went to Coya this evening to enjoy a lovely meal with a friend from New York. I have the code app - when I presented the app (which gives 50% off of food not including alcoholic beverage) the manager (called Breezy) came over and said we could not use the app as we were supposed to tell him we had the app upon arrival because we would have been given a different menu - which is totally fair . I asked for the “different” menu for future reference in which he brought me the same menu. I was genuinely confused because this was the exact same menu. I then said, I completely understand if the menu was different but this is the same menu and you are treating me like I’m trying to con you. (Mind you I pay for the luxury of this app). He then said no, you can not just enjoy your meal and then tell us you have the app. SO what I understood here was that I was not allowed to ENJOY my meal in this fancy restaurant with this great service because I have an app that essentially says I cannot afford this place. Had I told him I had the app at 7:30pm as opposed to 9:30pm we would have had a different service - discrimination to say the least. Moreover, we were two young women dining, so some might understand that we could have never won the argument. What I know as someone who has worked in fine dining for 15 years is that nothing in his system would merit the fact that he denied us something we could have easily used. His system did not know that we checked in at 7:30 and his ego and demeanour only told me how he felt about us using the app. I have used this app on numerous occasions in the most lovely places across the city, never have I experienced this. Again, as someone who understands the system in service, I actually was mind boggled. And I am sad to see that a person who works and manages at this restaurant seems to have an attitude of “above” as a person who serves. This was the most insulting experience I have ever had. Risha