Cold Storage: Grocery Delivery

Why is there a Chinese notification when I tried to access the app via ShopBack? hmm… I have always been using Eng on my mobile. 哎呀，服务器太累了，休息休息一下(605).

Your choice of Chardonnay wines is too limited a too expensive. Please add Chilean and cheaper Australian wines.

Address cannot select.. and click any icons shows cannot load, unstable connection.. but i am using wifi at my home.. and i am playing youtube video but why unstable internet connection.. use the maps in app cannot see my block.. waste of my time to download the app.

I like how my ice cream is always packed in freezer bag with the freezer pack. But would be better if oos item is not reflected for order as my order is always delivered with afew items oos.

Suddenly the old app is replaced by a new one. No seamless transition. And the login credentials from their website do not work with the new app. Why on earth do I need to re-register? That’s how you loose customers! Super bad cex!

The new apps is a nightmare for me now ordering my weekly online Cold Storage groceries. It keeps on giving me Chinese message that I have to switch to another shop but does not offer me way to select my store. I only have CS recommend. I am no longer able to choose Cold Storage shop. I am so frustrated that I have stopped using the apps for my weekly shopping and switched to another platform. It is so silly to use cheaper software solutions without proper understanding of shoppers preferences and habits.

lousy app

Why can’t I buy from Giant and Guardian with this app?

It says the app shifts to Cold Storage on 6 Oct but on 5 Oct morning all the items from Giant had already been removed, including those in my shopping basket.

Pros Consistently Fast delivery and has wide range of trusted groceries. Delivery Timing can be trusted. Have been using them regularly still despite some very clear cons. Cons They refuse to reply to my emails or feedback so far on their poor poor handling of frozen stuff. By the time my frozen meats arrived, it feels warm and soft (for frozen items) … pretty pathetic as compared to so many other online options who take such clear painful care of frozen/ cold foods. Perhaps they don’t give priority to this area. Even Amazon has far higher standards of cold food delivery. And their packaging is nice. However, I do appreciate their other non cold stuff delivered.