COLORED PENCIL Magazine

Like Susan3388, I have exactly the same problem with the app on my iPad. Two years later and it still doesn’t work. Love the magazine, but hate the app. Is it not designed to work in iOS? If not, take it out of the App Store, please.

I’m really frustrated with these digital issues, I pay for a subscription and then it still wants to charge me every time!

Can't get magazines I paid for. Then I subscribed and that doesnt work either. Won't sync between phone and iPad. Log in credentials don't work. Looks like a great publication if you could get to it.

As a digital subscriber, I was really hoping to read the issues I purchased on my iPad instead of my computer, however I cannot for the life of me get it to work properly. I try logging in multiple times and it says I have ‘invalid credentials’. I know the user name and password is correct because I can access my account on my computer. When I download a free issue on my iPad, I can log into my account briefly through a ‘purchase’ screen, but then I cannot access my subscription or anything I have downloaded. I try logging in again from the mail login screen and get ‘invalid credentials’ again. It is beyond frustrating and I hope the app is updated soon so I can view my year long subscription which started in November. I keep trying every few weeks but no luck. Very disappointed.

I cannot open issues I paid for in the app—it doesn’t recognize my paid subscription through Apple. I am told I don’t need to sign it if I use the app, but have to email them to try to get the problem fixed. Super clunky and feels like they don’t keep up with Apple updates. And, if you subscribe through the app, Colored Pencil Magazine doesn’t recognize you subscription on its website. So I can only look at my issues on my tiny phone—not on my computer. Worst app ever. Bottom line: do NOT subscribe through this terrible app. Go to the website so you can view on any device.

I love this magazine! It is very informative and a must have for any colored pencil artist, no matter what level. I look forward to receiving my subscription every month and have never had any issues with the app.

I am unable to login to the app although my login and password work just fine on the website. I’ve tried email and username.

Was charged twice for January 2018 issue. Both copies are displayed on my screen view. Have not heard anything from company after two tries.

Already a subscriber and there is no place to be able to show that I have already paid for it. I don't want to pay for it twice.

This is the worse app I have ever come across. It has never worked properly from the beginning. Can't open new issues until a few days after the first of the month. I could pay more for a print issue and have it in my mailbox 10 days before the first of the month. And forget about finding past issues that you have already purchased they disappear in cyber space somewhere. Then they want you to pay again to view them. What a joke this app is!!! The magazine is awesome and I don't want to miss one issue. If I can't get the magazine digitally without going thru this app I will pay more and get it sent snail mail which happens to be 10 times faster than this app. Don't waste your time with this app!!