Connect ONE

With the new iPhone 14 and the switch to new camera sensors, the default camera can’t focus on close up objects (like the barcode you need to scan). The app needs to be updated to support switching to the new macro camera that can focus on closer object and can actually read the barcodes. Until then, it’s nearly impossible to get the app to read barcodes and unlock doors.

5 stars! Works exactly as designed.

I’ve been waiting for an authentication code seems forever. I’ve change password, username, update my email and still nothing. I have checked my email even spam and nothing. I don’t know what else to do and support hasn’t been useful.

Biggest one is there is no feature to force logout from all logged in devices. I changed my password but I don’t think it did anything, and I can’t find that ability anywhere else. This is a big security issue and leads me to this review. But while I’m at it, the UI looks more like a webpage than an app, which leads to a poor UX. The app has worked otherwise at unlocking my apartment’s front door for guests.

Not intuitive at all -- and very awkward to use. Have had nothing but difficultly sending commands/ updates. Should be streamlined and simplified to be user friendly and accessible. Commands never seem to be "sent" and are always in "processing mode." Do not recommend, and if recommended by your security company, good luck.

Very convenient and easy to use. It’s great to be able to disarm the system remotely in a pinch.