Consol Tanning

What Galore doesn’t tell you is that not only do they want a picture of your face, but they also want a picture of your ID PLUS, and I hope you’re sitting down for this, they also want your voice recognition by asking you to repeat a sentence! Of course they tell you that your data is safe and I’m confident they will even respond to this review but seriously, where do you think they’re making money from if it’s not your data because I can assure you it isn’t from sunbeds! Reply or not, you only have to google ‘data breaches’ to see it’s an accident waiting to happen. I want 7mins on a sunbed…. Not access to the latest NASA technology!!! Wake up guys

Very glitchy app, won’t initialise camera from the video screen and freezes when confirming identify.

I’d probably love the app if it worked

Had to download the app three times to get it to even vaguely work. I have now entered my details to try and set up an account five times without success. App keeps freezing during the verification process despite me force quitting every other app on my phone and restarting the handset. When the app accesses the video camera to record the spoken statement you have to be standing on the surface of the sun otherwise the video is too dark - to the point of being almost black. When you take a photo of your ID it doesn’t know what camera lens to use on my iPhone 14 Pro Max and you cannot pinch zoom or choose a different zoom lens. The result is that if you align the ID edges to the box it’s hopelessly out of focus. If you move the phone away from the ID to reach the focal point when the text is sharp, it’s too far away to be read. If you can fool the app enough to fudge your way through these stages, then when you click on the ‘verify email’ link it just doesn’t work, and keeps saying that your email isn’t verified even though you clicked on it and it takes you from your email back into the app. In fact this app singularly fails at every single thing it’s supposed to do. Still can’t verify my account to complete the process, so I cannot use the company’s facilities. You’ve lost a customer, because your app DOES NOT WORK.

Gets stuck each time on the ID section. Have tried numerous times.

I now cannot log on normally new one will not open and l have to go through your website to log on and there is where l cannot see all my points I’ve lost all my loyalty points How can l get them back ?

Don’t like the way they have changed but Credits can’t just top up , without buying one of their offers , change it back

Trying to use the app for the 1st time but it won’t Allow to log in saying it doesn’t recognise the email address I only have one. Have checked junk mail

Went to sidwell, they were great

Love love love the app - it’s super fab😍😍😍