Country Walking Magazine

I found County Walking Magazine customer service to be really unhelpful. I subscribed to the annual electronic subscription via Apple Apps Store and was not issued a customer account number to enable me to view each issue on my iPad rather than my iPhone which is really too small to read the material. When I asked CWM customer service to help and to advise on how I could over come this problem they did not answer my request and after some months and continued contact, they responded and past the buck onto Apple, who some months before told me they do not issue membership numbers and that it is CWM that is responsible for there management of customer numbers. I past on this information to CWM and are still waiting in vein for them to respond. Feels like CWM are only interested in talking my money from international customers and not interested in providing a solution to a simple request that they needed to think about before offering a subscription service via App Store. Not happy on New Zealand..!! :(

Be careful with these people. My wife bought me an annual subscription for my birthday as I had cancelled last year. Whatever I did app or website I could login but on accessing content I was asked to re subscribe for £54.99. Rang customer services and told it was a known problem with no timeframe for a fix.

Downloaded app (iphone13) try to log in, keeps opening up in safari (which I rarely use but it forces it rather than my preferred browser (chrome), log in, doesn’t redirect back to app, go back to app and still not logged in. Stuck in a loop simply to log in to an app. It can’t be that hard to have log in on the app without the redirect surely?!? 1⭐️ until I can actually use the app!

My wife purchased a subscription using some Tesco vouchers. I’ve followed the instructions in the confirmation email from Bauer Media regarding downloading the app and creating an account. However, the instructions then talk about using the customer number in the email to somehow activate the subscription. The app does not seem to indicate where to do this so currently we can’t access the subscriber content. I’ll write a proper review once I’m able to actually use the app but at the moment it’s more than a little frustrating that the instructions don’t match what’s in the app….

Can someone please tell me how to use the code Tesco gave for three months off, also how much this actually costs, as there is nothing to tell you & how do I cancelled it... Thankyou Don't want to rate I know nothing about it yet but forced to give a rating to send this.Sooo 1 minus at least 3.

Absolutely awful performance in recent months. Magazines payed for can’t be viewed, and continually asks you to subscribe or log in. Extremely poor user experience. Doesn’t deserve one star.

Things worked well for a while but recently something has happened and despite having an active subscription I can only preview the magazines I have paid for. Contacted support who haven’t been able to help. Avoid and try physical media!

I don't often write reviews but this one is must. I gave one star, but it should be below zero if possible. I have been reading CW for 5 years when I decided to change into digital subscription. For several months it worked pretty well. Until the very last upgrade. What a total failure. I did all the suggested moves, but my access is still not working. The app is constantly asking me to subscribe. I even don't have access to the issues which I PAID for!!! It recognises me as a user, it confirms the purchases are restored, I can see my bookmarks but that's it. I am not able to open a single one of my issues. It feels like they were stolen from me. So no, thank you but not any more. I have just cancelled my digital subscription.

Thanks for changing it

The updated app which used to be clunky is not even useable now. I have the print + digital subscription, but stuck in and endless loop of being logged in, go to archive, click on a issue, to be told I need to subscribe, why? So I try and login, and the endless loop continues. Why when I am logged in is the create account option even visible on the menu, seems to suggest that maybe I’m not logged in, but I am as there is a logout button. This app has been out for ages too, but it still looks and feels like a beta version.