Cradlewise

Love this crib! This crib and app have saved my wife and I hours of sleep each day/night. After reading old reviews it looks like people’s biggest problems were related to earlier versions of the app. We’re using version 1.9.7 (June 2024) and so far, it has been super helpful, soothing at the right time and helping both our baby girl and us have better nights sleep. Negative reviews often speak a lot about app stability/bugs. We haven’t encountered that so far. But I’ll updated if this changes.

This crib did not do as it said. My baby didn’t sleep more which meant I also didn’t get the sleep it advertised. It was too late to return my crib cause we bought it before baby was born. Don’t make the same mistake we did, save your money and spend it on something else

My wife and I were both very excited to purchase the Cradlewise in the beginning of our parenting journey. Our excitement quickly turned to total frustration and annoyance. When we first purchase the crib, we immediately ran into an issue with the arc not providing a video signal after I assembled everything. I reached out to the technical support team and they ended up sending a replacement arc and base. I had to go through the process of replacing the base and arc before we even put our daughter into the crib. I was hoping this was a one off issue with the crib, but sadly this was just the start of all of our problems. Fast forward 5 months, we have now ran into issues with the crib not producing any white noise and the bounce function has began to make a loud mechanical noise followed by shutting off completely. Like before, I reached out to the technical team and their work around was to update a setting in the application. Needless to say, that did not work and we were sent another base and arc. This is now the third time I have had to install a base and arc for my Cradlewise. I was excited to link my third “new” arc and base to my application to hopefully get all of these technical issues behind us. I went into the app, linked everything up, calibrated my crib, and began a test of the bounce before I put my daughter in and…the crib started to make mechanical noises when the Cradlewise would bounce. The product is suppose to be a premium crib. The crib definitely has the premium price tag but it does not have the premium level of quality control. I am severely disappointed in the quality we have seen with all of these replacement parts. The parts we receive seemed to be parts that have been “fixed” and used as replacement parts for other customers. I feel like I am in a perpetual state of fixing problems with my Cradlewise and I am over it. The amount of time I have wasted in setting up this crib, replacing the parts, and packing up the old parts is unacceptable for the price I paid for this crib. I am hoping I just have terrible luck because I would not wish these issues on any new parents.

Definitely would recommend this crib I’ve loved it! More bang for your buck than the snoo

Ignore the negative reviews on this. They all appear to be rooted in user error. The Cradlewise app and crib have been amazing for our baby care. We’ve had no issues with connectivity, and the dark mode color pattern was a minor adjustment. What really stood out was the stellar customer service. When the temperature sensor in bassinet mode was off, they guided us through several fixes until it was resolved. For those used to connected devices, Cradlewise is super easy to use. It might be a bit of a learning curve for others, but it’s definitely worth it. The app offers great features that make the crib incredibly functional, providing peace of mind and convenience.

I wish we had started using the Cradlewise earlier since the bassinet is roomy and the video camera reliable. We did have an issue after using it for several months with the base making a clicking sound. Customer service promptly sent a new base and the item has worked perfectly since then. My biggest complaint is that I don’t rely on the built-in monitor to wake us overnight. Our room is far from our child so we have a nursery camera with its own monitor that only turns on when it detects noise or movement. The Cradlewise app phone alerts are not loud enough to wake us and I don’t like having the app running & illuminated while we’re trying to sleep. Despite this, I would recommend the Cradlewise to friends and family. Our baby has been a great sleeper.

The crib is much smaller than a normal one, and so you can put in a softer or thicker mattress. My 3 month old rolls and is always up against the sides. But what’s more annoying. The thing has always had connection issues. About once a week the app doesn’t connect to the crib. How are you supposed to monitor your child if it doesn’t connect? Their customer service isn’t great. When they respond, they send like 20 text messages in a row instead of one long one. And it’s always the same thing. Power cycle the crib, and either restart the app or reinstall it.

We’ve used this since day one with our son and have only seen improvements with the app. The crib is wonderful and it’s great to have an app that we can make the most of all its features.

The crib itself is amazing. The app is okay - has a few roughy edges but they improved a lot lately. Likely the best product overall on the market though. Better than Snoo.

Other than the basic appliances, (refrigerator, oven, microwave, washer/drier, the Cradlewise is the most valuable technology in our home. The number of additional hours of sleep we’vd been able to get because of it is simply priceless. I’d probably pay 3x the cost to have a Cradlewise in our home. Frankly, it’s a no brainer. Our baby was born nearly 10 lbs so at 4 months the Snoo would already be out of the picture due to its size limitations.