CRDB BANK SimBanking

It never generate the OTP for registration

When logging in it always wants us to put the verification code that comes in our phone number registered with. But in case someone goes to abroad or doesn’t have the SIM card it means it will be impossible for the user to access the account because of the verification code sent to the phone number that the user doesn’t have. So to fix these cases and for more security of users account please put the registrations of sim banking by options of phone numbers and Electronic Mail(EMAIL). And also the verification code should go through email. This is very important!!!. Thank you. I’m in abroad but I can’t get access to my account due to SIM card. Please let’s use email.

The App is effective but I would recommend to make fonts a little larger. Not sure why CRDB charge extra for viewing own account statements.

I have tried starting the app in my iPhone for the past two weeks evwry other day and it keeps crashing even before it can open properly. I suggest testing the app on different phone systems before officilly releasing your updates. It sounds like as long as its working on internal team phones, its assumed it works with every phone. Develop a more robust update release process.

We will really appreciate the opportunity to be able to pay merchants with Lipa number (Vodacom, Togo, Airtel). We all want to go cashless as early as possible, and other banks are way ahead of CRDB with regards to this.

Last update, prompts to update. When I have the app updated please check. I cannot use the app.

Overseas number formats(codes) are impossible to use to get a verification through!! Please look into this

the app was working great for me until it suddenly stopped, i have tried to report the problem too but my mail keeps bringing an error and returns back to me

Thank you for SimBanking App. However, sometimes it does not work and mainly when you are in need of money and you want to make transfers. You get message “Oops sorry the service is not available try later”! This causes lot of inconveniences especially when you want to pay the bills or pay to someone. Kindly ensure this App is functioning all the time because it is very useful for making transactions easily.

I can not download this app