They do not care about the gameplay
This game has the worst lag out of any game I have ever played! Entire servers that you will play and probably lose a phone because it stops after every action makes you want to just throw your phone. The customer service is atrociously slow. Months without responses for some players while others get a response in a day or two. Dead servers with only a few people playing. It’s a fun game at first but clearly none of the money players spend on the game gets spent to better the game.