CTC-Go

if i could give 0 stars, i would. they keep denying my rides & when i talk to an agent, they tell me that when they call to confirm my appointment, the facility cannot confirm i have an appointment. ISN’T THIS A HIPPA VIOLATION??? they won’t approve my ride to the facility, but they approve my ride from the facility home?? MAKE IT MAKE SENSE.

My first ride to and from was great…. Not a problem..thanks,both drivers were nice…..

I am using the app for the first time and I can’t get past the first question “are you able to walk” the “0 trips” Is over the yes and it will not let me select yes. I am hoping you can correct this (move where the “0 trips is at) so I can use the app. Please and thank you.

I’ve been using this app for almost a year. I already had a number of trips booked but it’s my first time to experience today that my requested trips I submitted for tomorrow August 17. are still pending. I’ve been waiting for the confirmation of my rides. I checked the app, it’s still pending for approval. Good thing I called the customer service rep and she said it’s not on their system. There is a glitch!! She’s kind enough to tell me to book again even if it’s tomorrow already. Thanks

For the past three days this app hasn’t worked at all for me as an LA care customer. I can’t even login.

Why isn’t the app working

Terrible interface, not an intuitive flow for the user, especially any user with co dictions that May impeded them. No dark mode for low vision users Available font sizes do not scale well with forms No return trip booking shortcut with a Will call option. Some Fields auto populate but then requires yser to re-input before moving on. Whomever contracted this app clearly did not perform any functional verification for UI or logic. Let’s hope developer goes back and tries again.

Currently the app is not sending messages regarding current rides so unable to see who’s the driver or track the ride.

For over 2 weeks I have called & keep getting transferred or hung up on. Worst service ever. Disgusting. Lack care or empathy. Being paralyzed and depending on the service do you at least expect a little help.

Don't use this app, it will say your ride is confirmed and then on the day of your trip, your ride will disappear. The call center is awful, you wait 30 minutes and if you're lucky someone who is incapable of doing their job will waste your time. Worthless