Dallas 311

I’ve tried to submit maintenance requests on both my iPad and my iPhone. In each case, after entering an address of the location, a screen pops up that says “details,“ but doesn’t allow one to enter any information there, nor can you proceed from there to actually submit a request. So I ended up calling the 311 number and talking to the operator there. Whoever is programming this thing needs to be fired.

As much as I love functional traffic signals, calling in is not timely or convenient. For every storm that knocks out a traffic signal, light that burns out or pedestrian crossing that isn’t working, this app and online form direct to the 311 line. It isn’t fast to report, a naturally flowing conversation, and I don’t care about scripts and reference numbers that keep me on the line minutes longer than needed. I just want to report issues that aren’t getting fixed, and it’s no wonder why people aren’t reporting the, with this much friction.

This is the worst app I have ever used. It is virtually useless. It used to work, but the new version crashes constantly at various points when you try to submit a report. The website is buggy as well.

App freezes up when I try to submit requests. Can only use the phone number or the website. Lame! Wish this worked. I like the list and map of already submitted requests though so you can see if anyone already reported something.

What is going on???I was using the app regularly in the past despite of the delays in uploading photos, locating addresses and crashing more often than desired. Now my new requests are accepted but I don’t get to see them on file for f/u, I get updates on requests that I never submitted. Please deliver the service we the tax payers are paying for, having an app is not ground-breaking these days. You forced us to use this tool to alíviate the work load for the city but it simply does not work. Be Fair - Be Responsible and Deliver as you promised

The new version of the 311 app is a downgrade. I’ll input an address for a request and then whenever I submit it, I notice that is has put the location of the request as my current location and not the address I submitted. Photos take forever to upload, sometimes not at all. And sometimes between steps in the request form where it switches screen (when you hit next), the next page does not load so you’re just stuck on a blue screen, and then you have to restart the app and redo the whole request.

This app is slow. This app will make you feel like you almost have a report in, then the app will get stuck and not be able to submit your request. This app has wasted so much of my time. I will still try the app first if I can in the hopes that they work out the bugs. I will probably just end up calling 311 instead.

The new app update is a step backward. Location picker map is hard to use and overall the app uses more space to show less info.

The app has lost functionality over time. So many issues just say “call 311.” If that’s the case, why even bother with an app?

Scam!