Davis Vision Member App

In true Davis Vision fashion, this app is pretty darn useless. I can’t access the explanation of benefits here or on their website. This is unfortunately what happens when healthcare in America is monetized. It becomes not about Healthcare at all but about profit. Healthcare is just a product to them like a pair of shoes or a tube of lipstick, sad and pathetic for our country!

Works as if no one monitors or updates it. Possibly the worst user experience you’ll ever have on an app. Nothing remotely positive about it.

And Davis still doesn’t seem concerned with fixing it.

App is not optimized for use. Can’t submit claims. Claims submitted online won’t show on app. The app is there literally only to remind you your vision insurance is with Davis Vision. that’s about it

Had to resort to getting this app in hopes of getting through this “company”. A complete waste of time. It’s like a retarted monkey made it

Terrible, avoid this insurance if possible, this app and company are terrible. I can’t even change my password if needed and when I do change it, it tells me it’s wrong and when I hit forget password it just gives me the old one which surprise surprise STILL doesn’t work. Come November when open enrollment comes around I’ll be switching.

The app doesn’t work and it gives a toll-free number to call for help, and the toll-free number is incorrect, so you can’t do anything about the problems with this app

The app doesn’t work half the time it doesn’t recognize your password. It makes you create a new one that says it’s not active. It is one bug and defect after the other. Don’t even bother trying to file a claim with this company. They are absolutely the worst. Their website is outdated they send you to providers that aren’t even in their network even though they say they are and then they don’t respond to your claims. Horrible, horrible, horrible.

The worst thing that blue cross blue shield ever done, was to partner with this vision insurance company. You guys need to invest in some competent IT guys.

I logged in and surprisingly I was able to see someone else’s information as if it was my own. I had to log out and log back in for my information to pop up.