Delmarva Power

Hasn’t allowed sign on in years!!! Called Delmarva to tell them and they did NOTHING. App is garbage and only way to pay bill is desktop. Just why spend money on an App that leaves customers with zero function and access.

It’s so dumb that you can’t set up autopay for credit cards.

I have a breathing machine and I can be out air for that length of time

The only reason I have this app is because the website will not allow me to log in. It is incredibly frustrating and makes paying my bills 100% harder. If I could find another power company I would!

Overall the app is helpful with billing and outages. However there bugs and you are unable to report it through the app, you have to call customer support. Currently I ran into that I could not update a credit card with new expiration and ccv code, and it froze the app when I tried to use it without saving.

Rate hikes have been outrageous. Extremely difficult to figure out month to month comparison as they change the billing start and end date resulting in billings that range from 27 to 32 days. Seriously? They charge you to pay them online, although it clearly saves them money not to have to process paper checks, and now it’s a third party for the online app. that will scape my data. The ultimate cheap trick. If I didn’t need the electricity I wouldn’t deal with them.

The function of the app is fine and easy to use. What I didn’t like was when I signed in this time I received a message that Exelon that in order to sign on I had to agree to give Exelon access to my personal information. It is not right that I am forced to grant that access in order to have access to electricity.

The usage part of the app does not work.

I had the app 4 months now and everything wa good but now I can't even see my bill it's missing days hopefully this will get fixed soon I like know how much I used every day

Bill keep get higher and higher crooks