Dentally

I cancelled my Dentally iPad add on fee after one go with this useless app. Why I would want to pay £30 for something which only shows a list of the current day’s patients and allows medical history update and treatment plans and absolutely nothing more I have no idea. I was hoping to be able to access the bulk of Dentally, but the extreme limited function is so bad, I don’t know why this app actually exists. I’d give zero stars if I could.

Many apps are simply a front end for a web page, reformatted for a mobile device. Dentally is a browser based based practice management system. So you have thought that this app would excel. And yet, despite that fact, it presents very little functionality beyond being able to view a list of patients. You can see patient phone numbers, but can’t initiate contact of any kind. You can only view the current day. You can’t filter per clinician, and you can’t view/add notes. It’s a waste of space.

Dentally is owned by SOE and in turn Henry Schien. They should be embarrassed to even operate an app like this. They are pushing cloud software but spent no time in developing this app in over TWO YEARS (as at 1 Sept 2023) I have a long list of issues I can write about, which I will when I have time. My biggest gripe with the Dentally app is that it is buggy (the FP17 forms suddenly go blank and only the blue signing icon is display sometimes and I have to quit the app) Also the workflow has been poorly thought out. For example the patient cannot complete all the forms at once sequently. Medical history has to be completed then the iPad given back to the reception staff who have to unlock the iPad from patient mode and then give it back to the patient to complete the FP17 form. Which clever clogs at Dentally thought up this genius idea (not). Patients have to walk up and down to give the iPad back is inefficient and irritating for staff because they can’t just leave the iPad with the patient they have to constantly help the patient when they are already busy and stressed in the reception area already. This app needs a complete redesign and NOW. No investment at all. Shameful and embarrassing.

Poorly created app that prevents patients from being able to sequentially complete more than one form at a time without returning the iPad back to a staff member. Very buggy and signature box for patient doesn’t always work without restarting the app and wiping the details the patient has just input. There’s clearly no motivation or investment from Dentally into developing this app as it’s been updated only once in 3 years.

I had high hopes for this app, I deleted it within 30 seconds of downloading it - don’t bother honestly. It’s a shame as given the fact that dentally can be accessed from home in comparison to other dental softwares, these guys are sitting on a goldmine. Sadly that’s all they’re doing - sitting. If the dentally developers really applied themselves they could monopolise the dental software industry but this app is a lost cause. Shoddy all round

If it was an option I would give 0 stars. Absolutely useless and doesn’t do any of the functions of desktop dentally

Awesome!!

As a clinician I have found Dentally to be an absolute game changer. It makes not just my day easier but my weeks and months as I’m able to look ahead remotely without needing to be in the surgery. It would be really helpful if the app could work in the same way as the web based software.