Desk.com

Works ok for basic tasks such as replying and moving tickets around, but that's about it. Our company has over 1000 labels and swiping down through most of them to find that one label is a major pain. Is there any chance we could get a search option for labels to speed that up? Also, I have yet to find a way to merge tickets. Will that be added in a future release or am I missing the option somewhere?

Can someone ever fix this bug of receiving multiple sane pieces of notifications at one time? Only one is quite enough, please. It sent 2 duplicated ones at first, now it's getting worse up to SIX. If not for the reason of work, I must have deleted this app.

The recent update has been a very good improvement in many ways. Look and feel has been much improved and it seems stable from what I can tell so far. Two things I would really like to see is advanced search options as well as to be able to change customers and merge cases. Once these features become available on the app then it would be 5 stars as it then would be fully mobile without having to go back to the desktop version for certain tasks. Keep up the good work and I hope further updates are in the makings. Update May1st of 2016: I was a little fast with my previous endorsement for the recent update. While I still like of it, I have experienced too many times when I have to close and reopen the app to actually load the content. It gets hung up often and requires closing and reopen. Still ok but not as good as it could be. Please fix! Update - April 2017 I am missing further updates to the app. Improvements are coming too slow. Things such as being able to changing a customer/company, advanced search, etc are still missing and I'm hoping that there will be more focus on improving the app experience/functionality soon. Most people are on the go and rely on apps. Please make it a priority. Thank you

3 notifications for every new case? And I can't chat with customers when a chat comes in? Absolutely useless.

Love the continued updates on this app... Great work!

App has steadily gotten much better and now is really starting to shine!!!

Your recent update is awful. The UI makes navigating a chore, cases don't update like they used to, and sometimes they don't even show up at all. Please fix. Old version worked very well.

The app overall is good, but needs a few things to be better. 1.) I can't ever see all of my tags at once. 2.) I (along with my entire team as well) always get 3 notifications on my phone when a ticket comes in. This is super frustrating.

The app use to crash all the time. I say use to because now no matter how many times I try to login it will not work. Someone needs to take time out and seriously fix and update all the problems this app has.

My first encounter with the app is a partially visible error message reminding me to use a more modern browser. (NextGen agent) Logging into classic gets me a menu with no active links.