Devyce - 2nd Number App

I’ve used this App for well over a year in the USA and it’s been really useful to get 2 step notification SMS so I can keep using UK banking apps. That said, it’s really annoying that message notifications don’t show up unless I open the App. I’ve double checked and made sure that I have every notification option for the app turned on, but still don’t get anything.

They cannot port numbers as they claim. The main reason I chose this product was because I could port my number. I’ve wasted months of subscription fees paying both them and my current provider while they allegedly try to sort out the port. I have begged for more information and the most detailed response I get is that there is an incomplete agreement between providers. They cannot give me a timescale or any detail as to why there is a delay. More info would help me go to my provider to force action (my provider says they haven’t heard from Devyce). My PAC code has now expired, but no one from Devyce seems to care. They haven’t requested that I get a new PAC code, but they keep taking the monthly fee. Don’t make promises you can’t keep.

Overall very good app. Just wish you could send photos over the app and that the dial pad had letters on it since it makes entering passwords easier.

Had a very positive experience communicating with customer support in porting my mobile number to the app. Whole the porting process is not available through the app, email communications were very swift and great in providing guidance.

Firstly the good. It is a reliable and easy to use app providing the exact need I had of moving my UK mobile to an app based service to use now I am US based primarily. What could be better? Well notifications seem poor. The app never seems to notify me of text messages and calls. Not sure if issue is just mine or the app. When I open app I see them. So in this area I would love to see CallKit integration so phone calls show in my main phone app area. Another area I would love to see is CarPlay integration. Many other messaging type apps have this and it should be fairly straightforward for this to add that feature. Keep up the good work though, great so far overall.

Super responsive and helpful!

So seamless and straight forward to set up. Nick and the support staff are super responsive and offer a great customer service. Devyce was reccomended by a friend and now I’ll do the same.

Works just as a mobile phone for incoming and outgoing calls except you can be anywhere in the world and no one would know. App works well, had a glitch in first few days but that was just my account. Customer service respond via email almost immediately even 11pm uk time! I even got a call from one of the developers, Ali, to fix the issue and it was sorted immediately. Thank you! Talk about fantastic customer service. This app is well developed and will only get better and better.

Works exactly as described, indistinguishable from using a hard SIM, and all at a reasonable price. Getting set up was painless even while outside the UK and superb customer service was on hand to quickly resolve any issues. Note that the Devyce Solo Pro subscription is the same as the Devyce Xpatfone product. Call quality is excellent, voicemail is available and SMS msgs work as normal. Highly recommended.

This app works exactly as described. I had a minor hiccup (my own fault) and the customer service was fast and friendly. I highly recommend it!