DISCOVER Magazine

I’m paying for Discovery Magazine App the won’t open

I bought the subscription. Can't get into the App, there's no support. When you click on App Support it takes you to a page telling you this doesn't exist. Apple Support can't help with it. Very poor app for what I thought was a pretty big publication.

This app has failed to work for years. I can't access my issues; I get asked to buy the current issue instead. Reinstalled the app and no change. Called customer service and they were absolutely useless! Really pathetic that a publication dedicated to science can't figure out how to fix their technology problems. Do not buy this magazine!!!!!

Obviously the software supplier is just stealing the discription money. No access to anything. I phone says I have my subscription but no help . Could no be more disappointed October 2021😐

This app doesn’t work and apple doesn’t seem bothered. Huge waste of money!

I have an active digital subscription that ends August of 2021. For some reason I cannot access any issue, nor can I **Restore Purchases** as per the disclaimer here. I contacted Apple Support and they referred me to the “App Support” link that is found on this app review page. I did that and the link is either broken or inactive because it does not provide a means of asking for assistance. So I drilled down to the *Contact Us* link in the customer service section of the magazine’s web site and sent an email request. This was 4 business days ago and no response. So, I contacted Apple Support and requested a refund, which was not provided. So, this makes me upset at both Discover Magazine and Apple itself because I am not the only customer who seems to have to recourse to this problem. If services and products are not rendered AFTER payment has been provided, there is a problem. I don’t care if it’s over $30 or $3 or $300. Lousy Customer Service all around here. Keep this in mind if you are considering subscribing.

Worst app I have come across. For a number of years every time my subscription renews I have had to delete the app and reload the app and tell it to restore purchases. Now that doesn’t happen. After my latest renewal I can’t open any issues. Apple tells me to contact the magazine. The magazine tells me they don’t know who I am and to contact the people who designed the app. The app doesnt reply. So now I spent $20 for a magazine I can’t read. Obviously the publishers of Discover don’t care about their app. They just take the money. Laughing all the way to the bank. DO NOT BUY THIS APP! Waste of money.

I have had the same issue that many have had here. I have paid for the subscription through my iTunes account and have no access to the content. Inquiry to both Apple and Kalmbach publishing, resulting only in incredible frustration. This seems to have been a known issue for the past year or more, and Apple has done nothing to help its devoted customers from being ripped off by paying money, albeit, be at to a third-party, but not receiving content that was promised and paid for. To me, this is equivalent to theft. After a discussion with Apple, my only recourse was to cancel my subscription and ask for a full refund. This experience diminishes my trust in Apple and will think about this the next time faced with paying their higher prices, which is only justified by higher quality of products, services, and customer service, all of which were seriously lacking in this experience. The publisher, Kalmbach publishing, should be in someway, held accountable for this!

Just to echo the other comments here. App lost my subscription, doesn’t recognize my Apple ID, App support link goes nowhere. Been a subscriber for 10 plus years. No more.

I paid for a year in oct 2020 but cannot access anything after December. No obvious way to contact them, but they didn’t have trouble taking my money. Restore purchases function freezes. So frustrating.