dot Customizer

Had to use for elna air artist. Took me a long time to understand it. Have been using it with difficulty and now trying to upload a file from Dropbox and Customizer will not show Dropbox in app. I have sync them both, then nothing. Terrible app. It’s C2000. As a textile designer using Wacom/Eneas I am done trying to figure this out.

This app doesn’t work! It will only see the pre loaded images. Disappointed severely

When you try and import designs it imports them in weird colours. If you try and import a second design the app crashes. Considering sending my machine back for a refund as it doesn’t work properly

This app is really good and does everything I need it to. It’d honestly give it 5 stars I’m just giving 1 star so yous can hopefully read this a fix the issue I’m going to address. When I upload my own design it is very glitchy, and 9 time out of 10 it will completely brick my phone. It gets really frustrating.

At first this was really good and straight forward but now my design “cannot be found” and I have no idea how to fix it and I have read all the manuals and googled it too and nothing shows up for it...?

I’ve had my embroidery machine for 9 months now and did struggle at the beginning with lack of instruction. I am l learning more and more all the time and am amazed at what this little app can do. Reading through reviews it does seem most of the bad reviews are from people confused about how to import designs from outside the app. Perhaps a tutorial on this would be helpful.

I need to be able to import clip art into the Dot Customizer App in order to do more and make things to order pretty little pictures are fine but I want to embroider logos for people who already have templates etc and I wang to be able to design rather than stretch shrink and import from one category to another.

The only problem I have is importing files to the app, it doesn’t specify what file they use.

I was happy with this app until the most recent update, now the app won’t stay open (shuts down after a few seconds) and now can only upload one file at a time, then I have to shut off my device and restart to upload the next design. Please fix these bugs ASAP I want to use my machine

When I first started using this app I found it fairly confusing, and it was hard to find the right contact details for the support crew, however, when I did get in touch with them I found them very helpful, and quick to respond via email. The app has some good features, especially now that I know how to import files (JEF format in case anyone is wondering, they're not very clear about it). However it can be clunky and glitchy. A bigger variety of fonts would also be great, especially smaller ones. I understand more video tutorials are on the way, which would be most helpful for other beginners like me!