dotloop

The app has been buggy for 8 years, but the support used to be okay. Now it is still buggy and support is bad. Every 30 days I have an issue with billing. The billing through Apple doesn’t work at all, there are always issues with Canadian postal codes, though they fixed the latter now. Anyway what prompted my review was my last 3 calls with support. Two yesterday, one today. The first was the rudest customer support ever, the second pretty bad, and today was not good but not as bad. It felt like arguing with a teenager all 3 times. Constantly interrupted, gaslighting, belittling, refusing to acknowledge the company has issues and not the customer (just today the support said someone 3 calls prior had the same issue yet was rude??). If you’re in Canada, don’t even bother. Being stuck without premium in the middle of stressful deals while dealing with rude support is not worth $45/m.

Every time I get documents I try to print them and they never print I have to go back and ask people over and over and over again to email me directly it is very annoying

This is the most poorly optimized app I’ve ever used and has been terrible for the last 6 years I’ve used it. Issues: - The entire mobile app is just abysmal in function. Moving signature boxes around, assigning, scrolling; you name it and the app is terrible at it. - Opening PDFs from your email in Dotloop is a royal pain. It almost never works. The whole “default profile” or “[insert name]” is ridiculous when you ONLY HAVE ONE PROFILE. Just open the file. - On computer the whole info section that pops up is SO unnecessary. I’m not inputting all of that info every single time for each client. Anything beyond an email and name is unnecessary. This app is SO frustrating.

I love dotloop itself but recently the app has been signing me out and not letting me sign back in. It only allows the option of signing up… I would love to be able to sign in to my already created account.

Dot Loop saves me hours of time and miles of driving Love it

Glitchy and inefficient. Frustrating to use and constant annoying prompts to sign up for service that confuse and frustrate clients. If there was a “0” star I would choose that rating. Date stamps can’t be adjusted to dd/mm/yy. Default can’t be set to Canada so must always be selected from annoying drop down selection.

Best App for REALTORS. Keeps your documents in a vault for 7 years. I love to have my clients' disclosure statements or entire documents available to me on my different devices. 90% of agents in our office use it and could not go without! My clients love the convenience.

I love the secure platform, convenience of anytime anywhere & ease of use. Awesome tool.

Use it for 90% of my transactions with no complaints from clients. Very happy with this app!

I’ve been in Real Estate for over 34 yrs and never would have imagined I would be able to write contracts while I was in Africa. Love it!