DrChrono EHR / EMR

Our clinic has used Dr Chrono for about 5 years. There have been constant performance issues. They have no vision for improving the software despite months and months of promises. Reports are a joke which you can’t even run in real time. Literally NO support. I have an assigned practice rep that we never hear from and offers no help. All requests for help are transferred to India. AND… they just raised their prices. Constant server issues, bugs…

I opened my practice 10 years prior and was looking for a cloud based EHR that was easy to set up and use. Dr. Chrono has surpassed my evert expectation. By far and away the easiest EHR I ever used and the dictation feature on the iPad is great. Recommend above all other EHR on the market.

I am going on month 5 trying to use this EMR. I’ve been on the phone several times to work out various kinks: consents not being sent out, intake questions not being able to be accessed, not being able to process payments and now not having epcs work. I pay $379 a month for this EMR. I’ve been through their onboarding trainings. I currently do not have an account person to call and work out problems. I use their number on their Home Screen. So, I pay $379 a month, but then have to email out consents separately, I created an intake form on Google forms, and have to send that to my patients. And finally, I have had to use Venmo to collect payments. So, considering the customer service, the cost of the EMR AND all the work I am doing outside this EMR to care for my patients, just save yourself 5 months of time and a couple thousand dollars .

If you are doctor, stay away stay away. So many issues all the time. They take forever to fix things. Their priority seems to make money not fix problems. Your patients will be annoyed at you. Do not start using because then all your patient data is with them.

After the newest update, the times to schedule a patient are not correct. There is not a way to change them either. Basically I cannot use it on the go, it’s just for looks.

Every time the system goes down, some new issue pops up. This time, the app on the IPad won’t sign sign charts. I also don’t like how you can’t create a message to send to a patient. Please fix the bugs ASAP. I pay for the most expensive plan.

I am a practicing ER doctor who owns his own urgent care center and I have been through several EMRs before finding Dr. Chrono. I have no doubt in my mind that Dr.Chrono is one of the main reasons the clinic is thriving. It really has simplified the registration process and streamlined the collections aspect of the medical practice. I have been practicing medicine for 25 years and my residency training in emergency medicine did not involve the computer advancements that we have today. I use to get intimidated by all the technology but Dr.Chrono has allowed me to do complex tasks from my I phone and I pad which has given me the freedom to focus more on the patient-doctor relationship. A pleasant surprise was how the staff at Dr. Chrono reports the collections; they have increased the percentage of collections and I am able to follow it from my phone. It really is real time collections! Dr. John Im

The app is down on a regular basis. If I could give no stars I would.

Crashes all the time. Customer support is impossible to work with. Lock you in to yearly contracts.

There are bugs. They will disrupt your workflow and put you behind. I submitted a trouble ticket. Two weeks later my EHR is still broken. Spend a little extra and go with one of the bigger names in the business. Trust me.