DRT On Demand Transit

I’m grateful if I even get a ride when there is no bus but you provide a ride at 10.30 and 11.20 from bowmanville And my shift finishes at 10.40. I first have to wait for 40 minutes in cold for ride and you drop me by 11.30-40 and then you want me to get a bus from there at 12.10. How is this any helpful? And specially in cold? Really! At least have more frequent services if u only want to connect us to busses then direct dropping as before. And you come early and cancel ride in 2 minutes. Why!

Most unreliable transportation service ever. Why do I have to connect to a bus in a completely different town (which would take over an hour) to get to my destination which is only normally a 15 minute drive away. Why can’t they just pick me up at my house and, yknow, just bring me right to my destination like they always used to instead of making it so convoluted and inconvenient? Really annoying.

App is such a downgrade versus the last drt app. App is slow, buggy, and does not work for booking. Always says the app is busy try later. Why not do something to fix it?

just show us the time slots that are open instead of making me do a puzzle to find out if i can use the service or not.

I am working in restaurant and living in Scarborough.Sometimes I have to close and so I always try to book DRT. But they always show high demand and once I finally got booked but as soon as I checked at the time of departure I couldn’t find my ride. Because they canceled it without notifying me. Driver always force passenger to pay for ride even if they’re in trouble or pay few cents less. They literally stopped entire bus and did not move till they pay full or leave. First try to give good service then expect same from the passengers.

Drivers are kind and respectful. It is easy to have a conversation with them. They get me to my destination on time!

Just get the normal app I have to sign in with my account what is wrong with it and prove it

Right now the screen is frozen. Again. Have to call on the phone and wait sometimes up to half an hour on hold to get an agent. There is a huge demand for this service after they cancelled our buses. Why not get the technology right?!?

it won’t let me tap or choose anything like the screen is just frozen. half the time it won’t load and the old app was just 100% better

Can’t even get any rides for the last week, absolutely ridiculous