DTC

I booked a taxi, says i have to book in advance. I waited the thirty minutes, taxi got here way after the time i booked and then as he got to my location proceeded to cancel my trip. This lead me to ordering another taxi which i had waited for another 45 minutes, everytime i checked his location the arrival time kept increasing and his distance kept getting further. Don’t waste your time people

Multiple times , booking got cancelled despite doing ahead of time. No respect to POD bookings. 3 weeks to register sanad card and at the end unable to avail the benefit because of cancellations.

Not easy app to use nor friendly in times of rush hours with many restrictions…

I had a scheduled POD ride at the pickup time the app shows me the driver arriving in 16 mins. Arrival time kept changing from 16 mins to 18 and back. I called the driver, the system tells me “the number is not used.” I scheduled another ride initially arriving in 6 mins. Driver never answered his phone. DTC cancelled the ride 20 minutes later. If you are used to Uber-like applications, this app is counterintuitive.

Excellent service with reasonable price. Gentle drivers

Great

Work so slowly, you need to wait while you can book a ride, add location... close road, really guys, can you find solutions?

First time using and our ride was cancelled without any notice or explanation. Left us straddled and late for an important anniversary dinner. If it is import than you are there on time, do not rely on this app.

Tried three credit cards from three different companies but none was successful added despite the transactions were all approved. Please fix the bug.

My credit card expired and I needed to update with the new expiration date. There is no way to do that. You have to delete the card and enter a new one which is a sign of someone who doesn’t know what they are doing. However each time I try to add a card it fails despite the fact that the issuer has approved the transaction. I tried with two different cards with no success. It would be great if you focused less on marketing and actually fixed the user experience.