DTE Energy

Why make an app no one can use?! I have an account and every time I try to sign in, nothing. This may as well be the equivalent of the McDonald’s ice cream machine is always busted

Tells you there’s an outrage Zoom in to see the area out Then it clears the coloring when you try to see the extent Really nice when you rely on it for info during about 5 outages in 1 year

I don’t know what happened but now it is working again

Thanks so much to the DTE workers who came out today to take some limbs down. The crew was so friendly, kind and CONSIDERATE of my feelings. I hate losing trees! They did their best and were very open to my request to not take the whole tree. They pruned and I understand they have an important job to do. They were 100% better than last year when I lost my cool. Just a little friendly understanding went a long way. I appreciated them so much. Thank you for sending a team I could talk to before the trees came down. It is quite upsetting to see guys just cutting down trees like madmen and leaving the debri. I really appreciated this team that came out today. They were so polite and understanding. Much improvement. Give these guys an A + for customer relations. They deserve a raise. I still haven’t gotten over last year. Thank you so much!

Easy to use and understand, if only it had an iPad version!

The outage map is a joke bring back the original map

Great App to do all the functions for your account, but why I can’t SCHEDULE PAYMENT now, you can only PAY NOW, please fix to be able to Schedule Payment, because might be busy day bill is due, thanks.

The app is pretty decent. I’m not happy that I wasn’t able to edit my information on the paper list Bill I would prefer to have it sent via text message, although I was not able to do that it is going to my email.

Every time I log in it doesn’t recognize my user name or password And Threatens to Lock the account…. So, I go through the pains of resetting password , pay my bill and logout until next bill and here we go again it has issues.. the same issues. I uninstalled and reinstalled few times to no avail. So annoying that I decided to use the website instead but that too can be quirky. Someone in CE IT team should check this app and clean it up.

The updated app is fast, clean, and easy to use.