E-Smart Cloud

Before you buy ANY one of their fires read these reviews. They have tied their tied all the settings up with an app that doesn’t work at all. They never update it… at total shambles. DO NOT BUY AN EVONIC FIRE.

For such an expensive piece of kit you would think a working app would be a necessity but no, just an Evonic fires logo with a Christmas hat is all you get so it’s useable. Think carefully if you want a working fire before splashing your cash on a fire like this.

If you download the app it immediately presents you with a login page with no way to register a new account. For anyone having a similar issue; what you need to do is change your WiFi settings on your device to the new fireplace then access the app to register. This is, quite frankly, baffling design. I work in software and have worked with product and app design and I have never heard of a design this obtuse. Don’t buy this fireplace and if you’re Evonix reading this; rethink your design.

Downloaded, registered after a lot of faff, and then finally open the app and just get evonicfires logo with a Santa and a blank screen. Merry Christmas to you too.

The App continually fails to connect with the fire. This has been the case for months now. Surely it’s in Evonics Fires best interest to get this resolved ASAP

The app just doesn’t work. This really affects and diminishes the use of the product. I think there’s a connectivity issue, where there’s quite a convoluted setup to link the fire to the phone via the home WiFi. I’ve managed to get the app working a couple of times, the rest of the time for no apparent reason, it’s an app with a blank page with no option to do anything with it. If using the app means that you’ve got to reset the login via the WiFi setup and connection each time, then it’s essentially faulty and unusable. I wouldn’t recommend the fire because of this. It’s very disappointing.

This app is buggy and problematic. Continually disconnects won’t let me login and is frankly useless. Paid a lot for a quality fire and had nothing but problems with this app and the fire itself so far which keeps turning itself off and on randomly

I’ve recently updated to iOS 18.2 and the app has stopped working. I don’t know if this a coincidence or another reason. I’ve reported it to the tech support and was told to make sure I’d got the latest version of the app (which I have). Now waiting for a reply. Happy change my rating if/when the issue is resolved.

Absolutely rubbish right from the start - we so wish we had never spent thousands on this fire for it to be unusable- disgraceful! App worked once then not again even on delete and reinstall ! So angry !

App updated , can’t use this as it will not accept password and did not receive email to update password . Did manage at one point to get my fire on heater by connecting it to Wi-Fi that was separate from our Wi-Fi , do not know how this happened then had to go to settings to turn our Wi-Fi back on , confused ! Need Tom all customer services , this has never been easy to use , need something better to operate my fire .